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IT Support Specialist II

4 months ago


Milton, United States Charternex Full time

** IT Support Specialist II**

**Job Category****:** Information Technology **Requisition Number****:** ITSUP001234 Showing 1 location **Job Details**

**Description**

**Essential Duties and Responsibilities** :

Member of our support services team responsible for troubleshooting end-user workstations and related hardware and related software (scan guns, label printers, laptops, tables, etc)

Diagnose complex hardware and software problems and implement corrective solutions

Take active role in IT documentation as it relates to the support team

Active role in our imaging process and equipment deployment

Assist in managing system changes and rollouts as it affects the end user

Work with contracted third-party IT vendors that provide equipment and end-user support

Work with 3rd party IT vendors and offer support to other team members

Prompt response to system outages or service problems

**Qualifications/Requirements:**

Bachelors degree in Computer Science, Computer Engineering or 5 years direct IT experience

Understanding of and experience with Microsoft operating systems, Active Directory & Domain architecture

Hands on experience with Windows operating system and Microsoft suite (Apple products experience a plus)

Experience with manufacturing processes and environments preferred

Self-motivated and directed, with the ability to effectively prioritize and execute tasks

Flexible and able to embrace change

This position is full time and requires high availability outside of normal business hours.

May require travel to all of our plant locations (no more than 5-10%).

**Pride in our People, Pride in our Culture**

At Charter Next Generation, we take **pride in our employees,** and our culture reflects that. Our comprehensive benefits include:

- **Annual Bonus Opportunity**

- Full medical, dental, vision, life, and disability insurance

- **401k with company match**

Come Grow with Us

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**