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Case Manager

4 months ago

Minneapolis, United States MRA Recruiting Services Full time

About usPRISM is a community supported social service organization providing dignity-centered resources for food, housing, and other basic needs. We were founded by community members concerned about their neighbors' basic needs and challenges. PRISM blends talent, passion, and abilities into opportunities that improve the lives of everyone as we build a resilient community, reflecting the spirit of the northwest suburbs.Our vision is to lead in providing innovative and dignified services that foster resilient individuals and a healthier, more sustainable community. PRISM strives to incorporate the core values of collaboration, innovation, dignity, and accountability into all aspects of our organization. Our programming helps low-income and basic wage-earning families meet their essential needs of food, housing, and clothing. The Marketplace Food Shelf, Housing Programs, Shop for Change Thrift Shop, and Children's Programs operate in a professional and dignified manner, allowing program participants the opportunity to choose the products and resources that are most helpful for their situations. At PRISM, we understand equity and inclusion as actions, and strive to make services not only accessible, but welcoming with a clear understanding of how we operate.We are currently hiring a Case Manager. The position is 30-40 hours per week, non-exempt, and benefits eligible. Pay for this position is $22.00 -$26.00 per hour, depending on qualifications with an emphasis on higher pay for multi-lingual applicants with applicable previous experience.Position OverviewThe PRISM Case Manager will provide a brief intervention and need-based advocacy and assistance to families and individuals using PRISM services. PRISM Case Managers conduct intakes and assessments with families prior to them accessing the food shelf. The Case Manager plays a 'generalist' role with a primary focus on assessing needs and addressing barriers the family is facing, specifically focusing on food, housing, clothing, public assistance, and financial security. This position requires the ability to establish and maintain relationships with diverse participants, volunteers, and community partners.At PRISM, team members are expected to demonstrate personal and professional leadershi abilities, proactive communication, and a commitment to the mission of providing dignity-centered services that empower people in our community to build healthy, stable lives. Our vision is to lead in providing innovative and dignified services that foster resilient individuals and a healthier, more sustainable community. Job ResponsibilitiesEstablish trust and rapport with families as a foundation of the helping process. Utilize language and translation tools as needed to ensure clear communication.Utilize a brief intervention model to conduct intakes and assess needs of people seeking help; some participants may be in crisis and require immediate connections with supportive services such as shelter.Provide education, referrals, and emotional support to participants and their families to help them navigate challenges and build resilience.Explain PRISM programs and provide access to family specific programs or resources.Maintain organized, accurate and timely case files and notes for each household.Data entry and management in Client Track, spreadsheets, hard files, etc. as instructed.Collaborate with, and support, other PRISM departments and outside agencies to provide the best services for participants experiencing poverty.Establish and maintain professional relationships with community resources and service providers to enhance support options for participants.Maintain and expand a broad knowledge of community resources.Train and support the work of volunteer needs as needed.Attend regular staff meetings and service collaborative meetings as needed internally and in the community.Adhere to professional and ethical standards of conduct, including maintaining confidentiality and respecting each person's autonomy and dignity.Provide reports, feedback, anecdotes, and updates as requested.Timely and accurate completion of timecards, PTO requests, and other required procedures.A commitment to learning; maintain current knowledge by attending and seeking training opportunities on topics that will enhance service delivery.Conduct occasional screenings and assessment for families seeking housing assistance.Pparticipate in special events such as school supply distribution, Holiday Toy Shoppe, fundraisers, and other initiatives.Minimum Skills and AbilitiesHigh school diploma and 1-3 years' experience working directly with people experiencing financial difficulty.Culturally competent with experience serving diverse populations.Ability to work in a busy environment and quickly adapt to change.Competent computer, verbal & written communication skills.Must be able to work until 7:30 pm on Thursday evenings and occasional evenings or weekend hours, as needed. Knowledge of, and ability to maintain confidential information, adhere to data privacy, mandated reporting, and other legal and ethical requirements.Preferred Knowledge, Skills, and AbilitiesProfessional training or education in social work or similar field.Ability to speak Spanish, Russian, or Ukrainian. Training or experience in trauma-informed practice.Conflict resolution and de-escalation/triage skills.Commitment to the mission of PRISM, including dedication to social justice, equity, and empowering individuals and families in need.Strong self-awareness and teamwork ability.A good sense of humorPhysical Demands and Working ConditionsStanding and walking throughout the day.Sitting for extended periods of time.Keyboarding and use of a computer and phone.Occasionally help in other departments for a short duration, which may include duties such as helping unload donations from a van, moving boxes, pushing carts, etc. PRISM IS AN EQUAL-OPPORTUNITY EMPLOYER We Make it EasyFounded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.