Contact Center Agent

2 months ago


Albuquerque, United States Presbyterian Medical Services Full time
Job Description

JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION

POSITION SUMMARY: This position works directly with Contact Center management to support onboarding new hires, training, quality monitoring, and reporting. Serves as a bridge between Contact Center Agents and Contact Center management. Also performs the duties of a Contact Center Agent as assigned.

Qualifications

REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:
  • High school diploma or general education degree (GED) required.
  • Minimum one year experience as a PMS Contact Center Agent with some experience as a PMS Contact Center Agent II.
  • Coaching, leadership, and communication skills.
  • Bilingual Spanish / English or Navajo / English preferred.
ABOUT PMS
  • Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico.
  • Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs.
  • We concentrate our resources on meeting the needs of underserved areas of New Mexico.
  • We operate the largest network of federally qualified health centers in the state.
  • PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan.
WHY PMS?
  • Mission-driven organization
  • Competitive salaries
  • Nine paid holidays and generous PTO
  • Medical, dental & vision insurance
  • Free Life & LTD coverage
  • Free discretionary pension plan contribution
  • Employee recognition and engagement activities
  • Robust training program
  • Tuition Reimbursement

EOE/AA/M/F/SO/Vet/Disability
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