Sr Project Manager

Senior Project Manager Apex Systems, a world-class technology solutions provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. Position: Senior Project Manager Project: Contact Center Modernization (this experience is required) Location: Charlotte, NC | On-site 3 days per week Duration: Expected 2 year contract Type: W2 contract, paid hourly. No C2C, 1099, or third-party submissions will be accepted. Only direct W-2 candidates will be considered. Pay Rate Range: W2 $68-72/hr Industry: Banking Top Requirements: 7+ years of project management Change delivery and change management Cloud platform migrations experience, particularly involving contact center agents and related technologies Contact center operations, customer service technology, and consumer banking processes experience Financial services background Waterfall and Agile methodologies Familiarity with technology integrations impacting agent performance and scheduling Plusses: Monday.com for project management Cloud technologies and how they impact contact center functionality Job Summary: [Client] is seeking an experienced Senior Project Manager (PM5) to lead critical wave-based migrations as part of its high-profile Contact Center Modernization initiative. Recognized as one of the largest and most strategic programs within the organizationand a top priority for leadershipthe project aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027. This role requires a strategic leader capable of managing complex project delivery, stakeholder engagement, and change management in a fast-paced environment. Day-to-Day Responsibilities: Lead end-to-end delivery of contact center wave migrations, including discovery, development, and deployment phases. Collaborate with business unit leaders and contact center partners to ensure successful migration, adoption, and operational continuity. Influence and engage executive stakeholders to prioritize migration efforts and secure necessary support. Coordinate and oversee a team of 16 project managers, fostering alignment, information sharing, and best practices across the initiative. Manage complex scheduling demands, including orchestrating overtime and on-site presence during critical migration phases. Drive change management strategies tailored to contact center operations and cloud platform transitions. Oversee the integration of key contact center technologies such as IVR systems and agent scheduling tools. Support Command Center activities during specific wave migrations, requiring on-site presence when needed. Ensure project milestones are met within scope, budget, and timeline constraints, maintaining high-quality standards. Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. EEO Employer: Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.