Patient Navigator

2 months ago

Lawrenceville, United States Good Pill Full time
  • 2 years customer service/success experience required.
  • Position starts at $20/hour.
  • Located 1 mile from Sugarloaf Mills, off I-85 between Duluth and Lawrenceville.
  • Monday - Friday 9:30am - 6:00pm (full-time)Excellent benefits (medical, dental, vision, 401k)
About Good Pill

Good Pill is building the pharmacy of the future for families in Georgia. We believe in putting families' health first by providing transparent and affordable pricing so that everyone can access the medications they need to stay healthy without breaking the bank. We match the surplus medicine that would otherwise go to waste and work to improve the health of millions through affordable medication
About the Role

As a Patient Navigator, you'll be instrumental in supporting our fast-growing Customer Experience team. You'll identify patient needs, respond to customer inquiries, and collaborate with internal departments to optimize customer services and brand awareness. You'll be a key contributor as we continue building out the systems and processes that drive Good Pill to the next level
In this role, you will be responsible for...
  • Play a key role in shaping the customer experience by quickly resolving patient account issues.
  • Handle a high volume of calls, emails, and texts while providing excellent service.
  • Assist patients with questions, guiding them through our website/app and account processes.
  • Collaborate with the data team to improve systems for better data collection.
  • Become an expert on Good Pill and our services to support patient needs effectively.
We're excited about you because...
  • You're passionate about our vision to create the pharmacy of the future for families in Georgia, our belief in technology as the means to get there, and our eagerness to build a scalable solution.
  • You have at least 2 years of experience in customer success / customer support. Extra points if you have prescription drug knowledge and have worked in a pharmacy.
  • You're eager to join a startup team. You enjoy balancing a fast-paced environment with a culture of making process improvements and technology upgrades to increase efficiency.
  • You're committed and consistent. This is a full-time position of 40 hours/week, Monday-Friday, 9:30am-6pm. You must be committed to excellent performance and consistent in showing up on-time, all the time.
What We Offer
  • Covering your health (insurance). We cover 100% of monthly premiums for medical, dental and vision insurance for full-time team members, available on the 1st of the month after you join the team.
  • Taking care of yourself. Access to on-demand primary care, virtual health visits, personal wellness coaches, personal health advocates for medical bills and scheduling, and mental health phone line and counseling. This includes complimentary memberships to concierge medical service One Medical and Health Advocate.
  • Time off for rest, relaxation and rejuvenation. We offer over 6 weeks of paid time off including 2+ weeks of paid company holidays, 2 weeks vacation and 2 weeks of accrued sick leave.
  • Taking care of your future. Full-time employees are eligible for a 4% match for their 401K. You can contribute to a traditional and/or Roth 401K.
  • Professional development. Every team member gets a professional development stipend to learn new skills and/or shadow another part of the organization.
Candidates without the following will NOT be considered:
  • COVID-19 vaccination
  • Passed background check
  • Physical requirements: Able to frequently stand, walk, twist, bend, stoop, squat and use light/fine grasping. Able to frequently sit and stand, reach above shoulders, perform desk based computer tasks, write by hand, lift, carry, push, stack, and pull objects that weigh up to 40 pounds.


***All interview invites are sent via portal. All questions can be directed to jobs@goodpill.org (including checking your application status). Consider adding this email to your contact list so messages are not sent to spam. Please do not call the pharmacy directly. ***

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