Quality Customer Service Representative
2 months ago
Principal Duties and Responsibilities: Management may amend or assign duties and responsibilities to this job with appropriate notification:
- Follow directions and work as a team
- Responsible for assigned customer sales accounts in person through direct contact
- Responsible for the accuracy of all paperwork completed for new customer sales accounts
- Maintains training abilities for clients and consumers
- Responsible for accuracy of all entries for client services and sales
- Create all in-office projects and classroom training products
- Must be pleasant, professional, detailed communication skills
- Plan, coordinate, and execute customer outreach
- Comfort working with iPads and tablet-based software
- Analyze the profitability and efficiency of the team to exceed sales goals
- Learn basic customer service and sales techniques and client services to help with problem shooting
- (The following are representative of the education, experience, knowledge, skills or ability required for this position)
- Must be able to follow directions and work as a team
- Must be knowledgeable with Microsoft Office
- Must have strong oral communication skills
- Ability to prioritize tasks effectively and execute quickly
- Professional Business Attire and Training Ability
- The position involves standing for long periods of time throughout the day
- Superior organizational skills - able to manage multiple priorities simultaneously
- Background knowledge of sales and customer engagement
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Customer Service Representative
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