Customer Service Site Lead

2 weeks ago

Minneapolis, United States Gateway Fiber Full time
Job Title: Customer Service Site Lead

Location: Fridley, MN

Start Date: Immediate

About Gateway:
Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Site Lead. Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway's Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:
Gateway Fiber is hiring a Customer Service Site Leader will oversee daily operations at Fridley, MN location managing a team that includes a Customer Service Representative, Scheduler, and Workforce Management Coordinator. This role combines operational responsibilities with leadership duties, ensuring efficient workflows, excellent customer service, and effective team collaboration. The Site Leader is a hands-on leader who fosters a positive and productive work environment while driving team and organizational success.
  • Lead and manage the on-site team, including a Customer Service Representative, Scheduler, and Workforce Management Coordinator.
  • Provide coaching, guidance, and support to team members to enhance performance and professional growth.
  • Conduct regular team check-ins and meetings to align on goals, review progress, and address challenges.
  • Oversee performance management, including evaluations, feedback, and development plans.
  • Manage scheduling, workforce planning, and customer service operations to ensure efficient and effective workflows.
  • Serve as the escalation point for complex customer issues or operational challenges.
  • Monitor and adjust workforce management plans to optimize team productivity and maintain service standards.
  • Approve schedules and ensure adequate staffing to meet business and customer needs.
  • Analyze performance data to identify trends and implement improvements.
  • Customer Service Excellence
  • Ensure the team consistently meets or exceeds customer service standards.
  • Support team members in resolving customer issues promptly and effectively.
  • Promote a customer-centric culture, ensuring all interactions reflect the organization's commitment to satisfaction.
What you'll bring to the table:
  • Proven ability to lead, inspire, and develop a team to achieve high performance and maintain a positive work environment.
  • A strong commitment to delivering exceptional customer experiences and resolving issues effectively.
  • High school diploma or GED required; associate degree or some college coursework preferred.
  • Experience in workforce management, scheduling, and optimizing team productivity.
  • A proactive approach to identifying challenges and implementing solutions that drive efficiency and success.
  • Excellent verbal and written communication skills to foster collaboration and clearly convey expectations.
  • Flexibility to adapt to changing priorities, operational needs, and customer demands.
  • Ability to analyze performance metrics and apply insights to improve processes and outcomes.
  • A collaborative approach that values input from team members and partners with leadership to align goals.
  • Familiarity with scheduling tools, workforce management systems, and CRM platforms.
  • A dependable and results-oriented mindset with a commitment to upholding company standards and values.

What's in it for you?
  • Seeing your work makes a positive difference in the lives of our served communities.
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development.
  • To learn skills and participate in critical projects in all areas of the business.

  • On-Site Service Specialist

    2 weeks ago

    Minneapolis, United States Grainger Full time

    Work Location Type:Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • On-Site Service Specialist

    2 weeks ago

    Minneapolis, United States Grainger Full time

    Work Location Type:Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • Lead Customer Service Representative

    7 days ago

    Minneapolis, United States City of Minneapolis Full time

    Position Description *This is restricted to current City of Minneapolis Employees*Under general supervision, the position is responsible for resolution of the problems associated with City billing, permits and/or business license processing that require research or triage to...

  • On-Site Service Representative

    3 days ago

    Minneapolis, United States Grainger Businesses Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • On-Site Service Representative

    2 days ago

    Minneapolis, United States Grainger Businesses Full time

    Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to...

  • Service Team Lead

    6 days ago

    Minneapolis, Minnesota, United States Cintas Full time

    Job SummaryWe are seeking a highly skilled Service Supervisor to oversee our customer-facing service team. In this role, you will be responsible for supervising service team members who provide customer service, sales, and product delivery to our customers. Your primary focus will be on ensuring our customers receive the highest level of customer service and...

  • Security Site Supervisor

    5 days ago

    Minneapolis, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...

  • Security Site Supervisor

    3 weeks ago

    Minneapolis, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...

  • Security Site Supervisor

    3 weeks ago

    Minneapolis, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...

  • Security Site Supervisor

    4 weeks ago

    Minneapolis, United States Allied Universal® Full time

    Job DescriptionAllied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and...

  • Strategic Customer Success Lead for Professional Services

    4 days ago

    Minneapolis, Minnesota, United States Parallax Full time

    Are you a customer success expert looking to drive growth and adoption for our innovative SaaS platform? At Parallax, we're seeking an experienced Strategic Customer Success Lead to join our team and help professional services organizations thrive.Company OverviewWe're a Professional Services Automation platform built to empower digital agencies and tech...

  • Customer Service Representative

    18 hours ago

    Minneapolis, Minnesota, United States Public Storage Full time

    Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at Public Storage. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Estimated Salary$16.75 per hour plus performance-based bonuses.Key Responsibilities:Assess customer storage needs...

  • Site Installation Manager

    6 days ago

    Minneapolis, Minnesota, United States Rockstar Recruiting Full time

    Job OverviewWe are currently seeking a skilled Construction Site Supervisor to join our team in Minneapolis, Minnesota. This role involves coordinating the installation and new construction of loading dock and commercial door equipment projects.About the Role:Develop and implement project plans for material handling equipment installations.Ensure timely...

  • Manager Site

    3 weeks ago

    Minneapolis, United States Vallen Distribution Full time

    Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen‘s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections...

  • Manager Site

    4 weeks ago

    Minneapolis, United States Vallen Distribution Full time

    Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen‘s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections...

  • Multifamily Construction Site Lead

    4 days ago

    Minneapolis, Minnesota, United States Roers Companies LLC Full time

    Job OverviewThe Construction Superintendent role at Roers Companies LLC is a key position that oversees the construction process from start to finish. As a leader on site, you will be responsible for coordinating project schedules, supervising teams, and ensuring timely completion within budget.

  • Customer Sales Lead

    1 month ago

    Minneapolis, United States Campbell Soup Company Full time

    Since 1869 we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Michael Angelo's, noosa, Pace, Pacific Foods, Prego, Rao's Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late...

  • Security Site Manager

    5 days ago

    Minneapolis, Minnesota, United States Allied Universal® Full time

    About the RoleAs a Security Site Supervisor at Allied Universal, you will play a critical part in ensuring the delivery of exceptional security services to our clients. Your expertise will be instrumental in overseeing site staff and fostering a culture of excellence within the team.Key ResponsibilitiesSupervise and coordinate the provision of high-quality...

  • Manager Site

    3 weeks ago

    Minneapolis, United States Vallen Distribution Full time

    Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen‘s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections...

  • Customer Service Specialist

    7 hours ago

    Minneapolis, Minnesota, United States Dahl Consulting Full time

    About the RoleThis is a full-time position mostly on-site at Dahl Consulting's office, with some travel required within the five-county region. The ideal candidate will have at least 2 years of administrative or customer service experience, excellent phone skills, and a strong ability to listen empathetically and problem-solve.Job DescriptionWe are seeking a...