Call Center Agent

4 days ago


Santa Ana, United States Angela Scribe Full time
Position: Call Center Agent
Location: Santa Ana, CA
Employment Type: Full-Time
Job Summary

We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service, resolving inquiries, and delivering a positive experience that strengthens customer loyalty.
Key Responsibilities
  • Customer Interaction: Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
  • Problem Resolution: Address customer inquiries, resolve complaints, and provide appropriate solutions within a timely manner.
  • Product Knowledge: Stay informed about company products, services, policies, and updates to assist customers effectively.
  • Record Keeping: Accurately document customer interactions, transactions, and feedback in the company database.
  • Escalations: Identify and escalate complex issues to the appropriate department or supervisor as necessary.
  • Team Collaboration: Work closely with colleagues to meet performance goals and maintain high-quality service standards.
Qualifications
  • High school diploma or equivalent (required); associate's or bachelor's degree is a plus.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Ability to multitask, manage time effectively, and handle high call volumes.
  • Familiarity with CRM software and basic computer skills.

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