Call Center Agent
4 days ago
Location: Santa Ana, CA
Employment Type: Full-Time
Job Summary
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service, resolving inquiries, and delivering a positive experience that strengthens customer loyalty.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
- Problem Resolution: Address customer inquiries, resolve complaints, and provide appropriate solutions within a timely manner.
- Product Knowledge: Stay informed about company products, services, policies, and updates to assist customers effectively.
- Record Keeping: Accurately document customer interactions, transactions, and feedback in the company database.
- Escalations: Identify and escalate complex issues to the appropriate department or supervisor as necessary.
- Team Collaboration: Work closely with colleagues to meet performance goals and maintain high-quality service standards.
- High school diploma or equivalent (required); associate's or bachelor's degree is a plus.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict resolution abilities.
- Ability to multitask, manage time effectively, and handle high call volumes.
- Familiarity with CRM software and basic computer skills.
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