Junior Customer Service Representative
3 weeks ago
Job Type
Full-time, Temporary
Description
- Act as the CSR back up for all customers
- Monitor and respond to Sales Leads, Inquires and Customer Requests as assigned
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer returns and complaints; provide appropriate or alternative solutions; follow up to ensure resolution
- Process ordered Sales Quotations
- Pick Ticket and management of Customer Inventory System
- Maintain Customer Files on drive and controlled documents
- Facilitate collaboration with other Company Team Members as required to support customer
- Identify, categorize & record Customer Requests
- Respond promptly acknowledging receipt of Customer Requests/Communications
- Assist with the annual forecast
- Monitor and answer the Sales / Company Phone Line
- Prepare Contact Messaging and E-Mail Marketing Campaign
- Provide updates and respond to requests for information on Open Orders
- Minimum of 2 years' experience in a customer service or customer support position
- Strong communication skills
- Excellent planning, organizational, and time management skills
- Excellent written, communication and presentation skills
- Must be able to remain in a sitting position at least 50% of the time
- Must be able to ascend and descend stairs
- Use of hands/fingers to handle or feel to operate office equipment
- This position consistently communicates with their team as well exchanging information with all other
- teams via email, speaking and hearing
- Must be able to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form
- Must be able to pass a Background Check
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