Junior Customer Service Representative

3 weeks ago


Dover, United States Welch Fluorocarbon Inc Full time

Job Type

Full-time, Temporary

Description

  • Act as the CSR back up for all customers
  • Monitor and respond to Sales Leads, Inquires and Customer Requests as assigned
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer returns and complaints; provide appropriate or alternative solutions; follow up to ensure resolution
  • Process ordered Sales Quotations
  • Pick Ticket and management of Customer Inventory System
  • Maintain Customer Files on drive and controlled documents
  • Facilitate collaboration with other Company Team Members as required to support customer
  • Identify, categorize & record Customer Requests
  • Respond promptly acknowledging receipt of Customer Requests/Communications
  • Assist with the annual forecast
  • Monitor and answer the Sales / Company Phone Line
  • Prepare Contact Messaging and E-Mail Marketing Campaign
  • Provide updates and respond to requests for information on Open Orders
Requirements
  • Minimum of 2 years' experience in a customer service or customer support position
  • Strong communication skills
  • Excellent planning, organizational, and time management skills
  • Excellent written, communication and presentation skills
Physical Requirements
  • Must be able to remain in a sitting position at least 50% of the time
  • Must be able to ascend and descend stairs
  • Use of hands/fingers to handle or feel to operate office equipment
  • This position consistently communicates with their team as well exchanging information with all other
  • teams via email, speaking and hearing
Eligibility to Work
  • Must be able to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form
  • Must be able to pass a Background Check


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