Customer Service Representative

3 weeks ago


Harrisburg, United States nTech Workforce Full time

Terms of Employment

Duration: 6 Months

Location: Onsite at Harrisburg, PA

Overview

The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organizations services to meet productivity and quality standards.

Responsibilities

Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational)

Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes

Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times

Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures

Interacts with hospitals, physicians, beneficiaries, or other program recipients

Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party

Meets or exceeds standards for call volume and service level per department guidelines

Initiates files by collecting and entering demographic, provider, and procedure information into the system

Serves as liaison between the Review Supervisors and external providers

Maintains logs and documents disposition of incoming and outgoing calls

Required Skills & Experience

High School diploma or equivalent

2+ years customer service/telephone experience in a similar call center environment and/or industry.

Must have ability to effectively communicate with team members and external customers

Must have ability to research and resolve issues related to Medicaid program and service eligibility

Preferred Skills & Experience

Previous experience in the medical office or other medical setting preferred

General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)

Knowledge of CPT and HCPCS codes preferred

PC proficiency to include Microsoft Office Suite

Experience with Microsoft programs



  • Harrisburg, United States Prime Inc Full time

    Customer On-Site Representatives fill a key role within the Operations Department by managing and providing excellent customer service for a customer in the Harrisburg area. As well as developing a relationship with the customer and providing first-r Customer Service Representative, Customer Service, Representative, Operations, Retail


  • Harrisburg, United States SMG Full time

    Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive impression....


  • Harrisburg, United States CVS Pharmacy Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing w Customer Service Representative, Customer Service, Representative, Health, Processing, Retail


  • Harrisburg, Pennsylvania, United States Circle K Stores, Inc. Full time

    Customer Service Representative Job DescriptionAt Circle K Stores, Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role offers a unique opportunity to work in a fast-paced environment, providing excellent customer service and sales support to our customers. As a Customer...


  • Harrisburg, Illinois, United States Domino's Pizza LLC Full time

    Job SummaryDomino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our customers.Key...


  • Harrisburg, United States nTech Workforce Full time

    Title: Customer Service RepresentativeLocation: Harrisburg, PATerms of Employment· Duration: 6 Months· Location: Onsite Harrisburg, PAOverviewThe Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies...


  • Harrisburg, United States nTech Workforce Full time

    Title: Customer Service Representative Pay Rate: $17/hour on W2 - all-inclusiveTerms of Employment• Duration: 6 Months• Location: Onsite in Harrisburg, PA OverviewThe Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests...


  • Harrisburg, United States U-Haul Full time

    Location: 520 S 29th St, Harrisburg, Pennsylvania 17104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Harrisburg, United States Feesers Full time

    DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser's, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser's provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational...


  • Harrisburg, Pennsylvania, United States Sharon Stump - State Farm Agent Full time

    Job OverviewAs a customer service representative with Sharon Stump - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries,...


  • Harrisburg, Pennsylvania, United States The LaSalle Group Full time

    LaSalle Network is seeking a skilled Customer Service Representative to provide top-notch customer support in a remote setting. In this role, you will be responsible for handling customer inquiries via phone and email, providing product and service information, and resolving customer complaints in a timely and professional manner.Answer incoming calls and...


  • Harrisburg, Pennsylvania, United States Allstate Insurance Agency - Tonia Anderson Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Allstate Insurance Agency - Tonia Anderson. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships with...


  • Harrisburg, Pennsylvania, United States Premier Rental Purchase of HarrisburgLancaster Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, managing customer relationships, and driving sales growth.Key ResponsibilitiesProvide exceptional customer...


  • Harrisburg, Pennsylvania, United States The Cigna Group Full time

    Location:Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.Summary: As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.Key Responsibilities:Assist patients and prescribers through inbound/outbound...


  • Harrisburg, United States nTech Workforce Full time

    Terms of EmploymentDuration: 6 MonthsLocation: Onsite at Harrisburg, PAOverviewThe Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the...


  • Harrisburg, United States nTech Workforce Full time

    Terms of Employment• Duration: 6 Months• Location: Onsite at Harrisburg, PAOverviewThe Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the...


  • Harrisburg, United States AppleOne Full time

    Job DescriptionJob DescriptionTitle: Customer Service Representative Location: Harrisburg, PA Assignment: 12/9/24- 05/31/25 Hours: Monday – Friday: 8am – 5pm Pay: $16.56/ hour PAID WEEKLY Special details: Must pass background. Summary: The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming...


  • Harrisburg, United States JobRialto Full time

    Description Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up...


  • Harrisburg, Pennsylvania, United States Citizens Full time

    About the Role:Citizens is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with our community.Key...


  • Harrisburg, United States Acentra Health Full time

    CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company's mission, actively...