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Will Call Specialist

4 months ago

Minneapolis, United States Auer Steel & Heating Supply Full time

This is your opportunity to join Auer team Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

WHY JOIN AUER STEEL?

  • Competitive Pay Based on Experience
  • Comprehensive Benefits Package for Full-time Employees
  • Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
  • Paid Time Off - Sick, Vacation, Personal, Jury Duty, Volunteer & Holidays
  • Wellness Challenges, Incentives, and Coaching
  • Retirement Plan Options w/ a Company Match
  • AND SO MUCH MORE
We are currently hiring a Will Call Specialist to work in our Plymouth, MN location. This position provides a great opportunity to grow in the HVAC career, within a well-established company. The purpose of this role is to provide information and problem-solving solutions to customers, in a professional and friendly manner. This position is best suited for someone who:
  • Has an outgoing personality.
  • Experience within a customer service environment.
  • Ability to remain calm in a fast-paced environment.
  • Has the ability to communicate verbally.
WHAT DOES THIS POSITION DO?

Job responsibilities for this role include:
  • Assist walk-in customers to pick up orders already entered, picked and staged
  • Facilitate the loading of customer and/ or driver orders with the Will Call team.
  • Work with will call and Inside Sales to make sure orders coming off the printer are picked in order of urgency/importance
  • Billing customers at time of pick-up, which may involve processing credit card transactions or accepting cash payments.
  • Manager Will Call open orders to ensure product is picked up by customers and managed effectively.
  • Assist in the daily picking and organization of the transfer process between facilities
  • Coordinate outbound courier deliveries and help with outgoing LTL / Truckline shipments that leave our facility
  • Assist in the collection of returns + return paperwork from customers
  • Manage the restocking and replenishment of inventory in our City Sales area.
  • Utilize equipment in the warehouse to pick orders in the warehouse as needed.
  • Re-locating product from Will Call to various locations in the warehouse.
WHAT IS REQUIRED?

This position is best suited for an individual with:
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.


At Auer Steel, our people are truly the company's biggest asset. As an organization, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you."

Auer Steel & Heating Supply Company is an Equal Opportunity Employer dedicated to promoting a culturally diverse workforce.