Front Desk Supervisor
1 month ago
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
Right outside LaGuardia Airport, this modern hotel is 3.2 miles from Flushing Meadows Corona Park and 8.9 miles from the Metropolitan Museum of Art.
Modern rooms offer Wi-Fi (fee) and flat-screen TVs with premium channels, plus desks and coffeemakers. Some offer airport views, and upgraded rooms have access to a lounge with free hot breakfast and evening appetizers. Suites add separate living areas with sofas.
Complimentary amenities include an airport shuttle and Wi-Fi in the lobby. The property offers 2 American restaurants and a 24/7 gym, as well as 26 meeting rooms and a business center.
Requirements
What we are looking for: $25/hr.
- Ability to calmly work with high-demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our guests
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