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Customer Service Representative

4 months ago

Johnson City, United States Staffmark Full time

If you're looking for a hot new opportunity, we have just the one for you Staffmark has partnered with a leading water heater manufacturing company in Johnson City, TN, to find a talented and motivated Customer Service Representative.

Schedule Details:

Hours fall between 7:00 AM - 8:00 PM | Monday - Friday

Rotational Saturday | 8:00 AM - 6:00 PM

Training Hours: 9:00 AM - 5:00 PM

New hires start on 11:30 AM - 8:00 PM shift

Pay: $16.00/hr

Requirements: To be eligible for this position, the candidate must have at least 1 year of experience working in a Call Center.

We have tons of perks

  • Weekly pay by direct deposit or payment card
  • Medical, dental, and vision insurance
  • Life insurance, short-term disability, and 401k options
  • Referral bonus potential
  • Get hired by the client after 90 days with a $3.00/hr raise.


Duties: The Customer Service Representative will be responsible for answering incoming calls and emails, following up on previous issues with customers, solving electric and gas water heater equipment issues, and detailing calls, installation, and product information. The role will require researching product/part information, inputs/documents, and maintaining/updating records using multiple web-based systems. The Customer Service Representative will also have to make warranty-related decisions for water heating and related equipment, which will take approximately $1500.

If you are a great teammate and thrive in an exciting environment, click 'Apply Now' We can't wait to connect with you

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