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Customer Service Representative

4 months ago

Princeton, United States Solvay Full time

.

Key Name Description Key Name Description Key Name Description -

- Customer Service Representative

Job ID 13714 **Customer Service Representative**

Regular We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please

Solvay is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to humanresources.na-us@solvay.com and let us know the nature of your request and your contact information.

Job Overview and Responsibilities The role of the North American Customer Service Representative will function as a multi-skilled, highly agile, flexible and responsive member of a team with a primary focus for a customer base within the Solvay Oil & Gas GBU. This role will be a key member within our O&G team to support the growth and evolution of our business by managing with excellence every phase of our Order Management / Order-to-Cash Process; understanding and anticipating the needs of our customers and delivering highly responsive and reliable service to customers.

JOB RESPONSIBILITIES:

* Manage the end-to-end Order Management Process and controlling variances where they occur.

* Support and help drive Order Book fulfillment.

* Contribute to delivering against target OTIF / Service levels and collaborating with customers on Order Lead Time (Requested Delivery Date).

* Drive Order Readiness through achievement of targets on Invoice On Time, Invoice Accuracy, and Orders Entered within Two Business Days.

* Coordinate and work closely with our supply chain, sales, manufacturing teams and customers. Establish close collaboration and coordination with manufacturing facilities.

* Participate and contribute to key Customer Service effectiveness & efficiency projects.

* New account development, assisting new customers on products, SDS, certificates of analysis, shipping information

* Work with customers and end-users to ensure that product is used, stored, maintained, and transported according to label direction.

* Assist distributors and end-users in optimizing the efficacy of products in a manner consistent with environmental stewardship and protection.

* Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support

* Plan and modify product configurations to meet customer needs

* Monitor safety and regulatory compliance

Education and Experience

* Bachelor Degree or equivalent experience and at least 2 years customer service experience in a specialty chemical or related industry

Skills

* Exceptional customer service skills and the ability to manage conflict and diffuse situations to a satisfactory end.

* Advanced knowledge of systems and advanced computer skills. SAP order to cash required. Customer Relationship Management (CRM) experience a plus

* The ability to build strong internal and external relationships.

* A results driven orientation with strong prioritization skills and ability to get things done.

* Resourceful, well organized, highly dependable, efficient and detailed oriented.

* Exceptional analytical and problem solving capabilities.

* The capacity to quickly acquire technical and regulatory knowledge.

* Excellent written and verbal communication skills; Strong negotiation skills

* Knowledge of Finance operations and processes

* Well-developed emotional Intelligence & Self Awareness that fosters collaboration, strong interpersonal skills

* Demonstrated ability to share knowledge, and mentoring among team members.

Job ID 13714 Customer Service Representative Regular