Sr. Customer Experience Analyst

3 months ago

Broomfield, United States Conga Full time

**Sr. Customer Experience Analyst**

Our shared values: The Conga Way

A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:

+ Embracing an Entrepreneurial Spirit

+ Achieving Together

+ Championing the CustomersThe Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.

**Position Description**

We are looking for a talented Senior Customer Experience Analyst (Insights / Research) to join our team in Broomfield, Colorado or remote. You will lead the statistical component of Voice of the Customer program with an emphasis on Net Promoter Score (NPS) while working closely with stakeholders across the organization to deliver actionable insights through surveys and a variety of analytical techniques. You will design, implement, and evaluate ad-hoc projects and produce recurring reports that draw insight from both quantitative and qualitative customer data in a way that best represents the Voice of the Customer.

**What youll be doing**

+ Independently analyze and summarize quantitative and qualitative customer data using advanced statistical / research methods including, but not limited to, regression, factor analysis, natural language processing, conjoint analysis / maxdiff and structural equation modeling

+ Serve as primary point of contact for key stakeholders and team members throughout the organization to complete ad hoc projects, interpret data, design goals, and provide recommendations on targeted action plans aimed at improving performance through the eye of the customer

+ Utilize full functionality of analytical tools including, but not limited to, SPSS, R, Python, Business Intelligence tools, and Microsoft SQL to independently produce and evaluate ad-hoc as well as recurring projects and reports

+ Continually develop analytical capability and statistical knowledge through coordinated trainings with team

+ Develop a thorough understanding of business needs, initiatives and customer-oriented goals

+ Other duties as assigned**What you will need to be successful**

+ Bachelors degree in quantitative field such as Industrial-Organizational Psychology, Mathematics, Statistics, Economics, or Business OR six (6) years equivalent relevant skills/experience or Masters (preferred)

+ 4 + years of analytical experience

+ Proficient with Microsoft Office Suite and Outlook

+ Proficient with survey design, implementation and evaluation

+ Proficient with common business analytics tools including, but not limited to, SPSS, R, Python, PowerBI and Tableau

+ Demonstrated competency with advanced statistical methods including but not limited to regressions, factor analysis, and structural equation models

+ Excellent verbal and written communication skills

+ Ability to communicate complex ideas and theories to large audiences of diverse skill sets

+ Excellent data visualization skills

+ Previous leadership experience and/or demonstrated ability to coach and mentor others***Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.***

***All your information will be kept confidential according to EEO guidelines.***

***Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.***

Conga, the global leader in commercial operations transformation, helps businesses simplify and automate their approach to the essential quotes, contracts, and documents that drive commerce. We help our customers become more agile, so they can adapt quickly to change and create a fluid, connected customer experience. Companies choose Conga for the most comprehensive solution set in the market and expert guidance. Conga helps them to transform the processes and documents driving commercial operations, so they can realize more efficient revenue processes and ultimately better business outcomes. Conga offers a competitive pay package, strong employee benefits, and a culture that is centered around our core Conga Way values. Conga is a place where people from all backgrounds can contribute their unique skills and ideas, make an impact on our business and our customers, and give back to our communities.

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