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Service Coordinator

2 months ago

Phoenix, United States Jacuzzi Group Full time

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 2 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction..

Jacuzzi Bath Remodel of Phoenix is hiring for our Service Coordinator role The Service Coordinator is responsible for managing daily service and installation operations and activities. The Service coordinator will be responsible for driving customer satisfaction via strong customer relations, high quality service and efficient scheduling, strong organization and overcoming service, scheduling and installation obstacles.

*Experience in the construction world is not required but is a huge plus*

*The Service Coordinator will be in person, M-F, at our Phoenix office

  • Handle customer complaints and service calls quickly and professionally to maintain good customer relationships
  • Have a strong working knowledge of all aspects of installation
  • Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs
  • Manage Service Technician schedules
  • Create work orders for materials needed and work to be completed.
  • Will require great communication with Sr. Production Manager and Service Technicians.
  • Keep data and notes up to date in scheduling software
  • Upload service tickets and photos into CRM
  • Coordinate and schedule subcontractors when needed
  • Take escalated customer calls and coordinate with management for resolution
Compensation is $22/hr + depending on experience

Requirements
  • 2 years + of customer service experience
  • Proficient in CRM software, MS Office & Outlook.
  • Able to effectively relate and communicate with all levels of employees and clients.
  • Must be dependable - must demonstrate thorough follow-up and responsiveness
  • Strong team player
  • Must be able to manage multiple tasks and priorities and easily adapt to changing situations
  • Must possess the ability to remain calm and composed while effectively communicating with customers.
Benefits
  • Full benefits: Medical, Dental, Vision & HSA
  • 401K with company match
  • Paid Time off
  • Growth and promotional opportunities in future - possibility to move into a management role as the team grows.
  • Great work culture and a great team to work with