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Operations Risk Manager

4 months ago

North Little Rock, United States Rock Region METRO Full time

Interested applicants should submit a cover letter, resume, and a completed application.

JOB SUMMARY

The Operations Risk Manager assist in planning, directing, monitoring operations and data management activities required to support efficient, safe and dependable transportation service to all METRO customers as well as assist in managing METRO's Drug & Alcohol program, acting as METRO's Alternate Drug & Alcohol Program Manager and ensuring compliance with METRO policies. This position has been designated as safety sensitive.

ESSENTIONAL FUNCTIONS

  • Provides data management support with Drug and Alcohol program management.
  • Responsible for GFI and money room operations and prepares Section 15 Reporting adn documentation as required.
  • May be called upon to represent management in first stage grievance process and proceedings.
  • Managers accident/incident documentation. Retrieves and reviews videos from transit vehicles a for accidents/incidents involving vehicle operators and/or passengers.
  • Forward all pertinent information regarding accidents/incidents to insurance adjusters for payment to Rock Region METRO or other injured party.
  • Manages first step of passenger and operations complaint investigation and resolution.
  • Assists with other miscellaneous operations duties as assigned.
EDUCATION & EXPERIENCE:
  • Two (2) years of college resulting in an Associate's degree or equivalent
    from an accredited college or university in Business Administration, Public Administration, Management or a related field.
  • Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education.
  • A minimum of three (3) years of progressively responsible experience in public transportation, and one (1) year of supervisory experience.
SPECIALIZED KNOWLEDGE & SKILLS
  • Supervisory principles and practices.
  • Applicable Federal, State, and Local laws, rules, and regulations.
  • Budgeting principles and practices.
  • Project management principles.
  • Transit principles and practices.
  • Investigative principles and practices.
  • Monitoring and evaluating subordinate staff.
  • Preparing reports.
  • Planning and review of existing and future transit facilities.
  • Managing contracts.
  • Coordinating security measures.
  • Responding to employee injury and motor vehicle accident scenes.
  • Writing reports and business correspondence.
  • Managing projects.
  • Managing transit operations.
  • Handling multiple tasks simultaneously.
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public sufficient to exchange or convey information and to receive work direction.
PROFESSIONAL CERTIFICATION AND/OR LICENSES
  • *Must have a valid Arkansas Commercial Driver's License (CDL) B, with Passenger and Air Brake Endorsement , and a DOT Medical Examiner's Health Certificate.**
PHYSICAL REQUIREMENTS
  • Lifting/Pushing/Pulling Weight-Up to 50 pounds (Manage safely with assistance of equipment or another person)-Regularly
  • Noise Level-Noise Level-Moderate
  • Physical Activity-Climb or balance-Occasionally
  • Physical Activity-Reach with hands and arms-Regularly
  • Physical Activity-Sit-Regularly
  • Physical Activity-Move throughout the facility as needed-Frequently
  • Physical Activity-Stoop, kneel, crouch, crawl, twist, or bend-Regularly
  • Physical Activity-Clear and concise communication-Regularly
  • Physical Activity-Use hands to touch, handle, or feel-Frequently
  • Physical Environment-Elevated surfaces or equipment (including ladders, lifts, scaffolding)-Occasionally
  • Physical Environment-Fumes or airborne particles-Occasionally
  • Physical Environment-Inside Office Environment / conditions-Regularly
  • Physical Environment-Outdoor weather conditions-Regularly
  • Physical Environment-Slippery or uneven surfaces-Occasionally
  • Physical Environment-Vehicles-Frequently
  • Physical Environment-Work near moving mechanical parts-Frequently
DIRECT REPORTS
  • Lead Service Supervisor
  • Service Supervisors

SALARY

$68,000

BENEFITS

Eligible for employer paid health insurance, dental insurance, vision insurance, employer paid life and disability insurance, paid sick, paid vacation, paid holidays, 457(b) deferred compensation.

EMPLOYMENTER STATEMENT

METRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.