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Technical Operations Manager

4 months ago

McAlester, United States Vyve Broadband Full time

Vyve is al leading broadband Internet providerr serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Vyve serves areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.The Technical Operations Manager is responsible for the overall operations of Vyve Broadbands systems within a defined geographic area. They are accountable for operational objectives and results and personnel and functional management within their area. They also lead and provide support and development to technical management and personnel supporting the technical field operations and the maintenance and repair of the broadband transport and distribution network. They are responsible for all installation, customer service and HFC Plant maintenance and repair activities which contribute to customer satisfaction and company excellence.Job Duties and Responsibilities Provide general management oversight of systems including staffing, employee relations, performance standards, personnel evaluations, compensation recommendations, training, succession planning and the encouragement and maintenance of a discrimination-free and healthy work environmentLeads, participates and provides direction and/or preparation of the annual operating plan and capital and expense budgetsDrives financial and PSU growth in their system to meet or exceed company objectivesActs as a primary point of contact for local franchising authorities, proactively maintains relationships and favorable standing with government agencies and representativesEstablishes and maintains favorable and visible presence in the communities where we serve, participates in community and civic events. Maintains favorable working relations with utilities and insures accurate pole counts and compliance with NESC and pole agreement specifications. Manages installation, customer service and HFC plant maintenanceDirects the activities' of the systems work force, identifies problems and implements corrective solutionsAssures a safe working environment, works to minimize loss and property damage claims Supports and drives the development of the technical operations sales culture to ensure efficient and cost-effective systemAssists technical supervisors with interview process, coaching, training and monitors and evaluates broadband technicians fostering a team environmentSpends time in the field with supervisor observing, supporting and developing techniciansRoutinely rides with technicians to monitor and assess technical and customer service performance and quality Enforce compliance with Federal Communications Commission (FCC) rules and regulationsAssures the quality of installations, maintenance and repairs meets company standards and customer expectationsAssures network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards Assures the completion of scheduled work by overseeing daily activitiesEnsures that technicians are expected to complete their tasks within the scope of their responsibility and be held accountable for the sameProvides direction and participates in the repair of escalated technical issues. Helps resolve complex customer issuesAssists Supervisor to manage tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations Monitors system key performance indicators, and manages operations to meet or exceed system goalsMust be able to conduct monthly individual meetings with technicians to reinforce the work that is performed is completed correctly and to specificationServes as role model for subordinates in all areas of the businessMust be a team builder and have the ability to promote teamwork among staffEnsure favorable relationships with all communities and residents of the areas servedPromotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that technical staff have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforcedPrepares and monitors expense and capital budgets to assure cost effective expenditures in the department Manages contractor utilization within budgetary guidelinesDepending upon the system, may manage the headend to ensure functionality and compliance with company standardsManage local facilities including building and grounds maintenanceMay manage construction activities according to company guidelinesManages fleet according to company policies and proceduresManages inventory control and maintenance by performing vehicle, tools and materials inspections for broadband techniciansAdministers fairly all company policies, procedures and processesTravels to all cable systems under his/her management as neededPerforms other duties as assignedRequired QualificationsFive years operations experience, specifically in telecommunications industry, including some administrative and/or supervisory responsibilities and exposure to marketing, engineering and accountingAbility to organize, plan, motivate and control systems overall performanceManagement-orientated with the ability to perform professionally at this levelAbility to drive results and ensure work is accomplished properly, safely and in a timely mannerRequires strong demonstrated mechanical aptitude with up to date knowledge of technical developments in the industry Must have excellent interpersonal skillsStrong knowledge of PC applications including Word, Excel and associated softwareMust be willing to work flexible schedules in all types of inclement weatherHigh School Diploma requiredEssential Job FunctionsMust be able to work in all types of inclement weather.Must be able to lift a minimum of 75 lbs.Must be able to climb poles and laddersMust be able to lift and carry a ladder (75 lbs.) over uneven terrainWE PROUDLY OFFER:a friendly and fun work environmentcommunication and traininggreat benefits packagecourtesy cable (in our markets)a culture that encourages growthVyve Broadband is an equal opportunity employer, and does not unlawfully discriminate against employees or applicants for employment on the basis of anindividual's race, color, religion, creed, sex, national origin, age, handicap, disability, marital status,veteran status, reserve or National Guard status, or any other status protected by applicable law.