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Sales Manager

4 months ago

Knoxville, United States Y-12 Federal Credit Union Full time

** Sales Manager**

**Job Category****:** Marketing **Requisition Number****:** SALES001534 Showing 1 location **Job Details**

**Description**

**POSITION SUMMARY**

The Sales Manager is responsible for driving the success of the credit unions Sales Program using staff training, mentoring, and coaching to maximize the sales and deepen relationship with members. Responsible for the development and implementation of sales training and coaching best practices. Supports department leaders in building Y-12 FCUs sales culture and leading their respective teams in alignment with the credit unions purpose, sales and service philosophy, and core values. Manages, trains, coaches, mentors, and builds relationships to drive employee performance to increase member loyalty and growth. This position will play a key role in the development and engagement of all sales and service teams as product knowledge and financial experts to deliver WOW member experiences.

**Reports to:** Director, Sales & Service

**Supervises:** 2 (Direct) 0 (Indirect)

**ESSENTIAL FUNCTIONS**

1. Manage the Outbound Sales Team to drive revenue and increase products per member while building lasting, loyal member relationships.

2. Manage enterprise focused sales program and serve as certified trainer.

3. Manage ancillary product vendors, consultants, and overall relationships with them.

4. Train, coach, and mentor sales and service teams as brand ambassadors to meet sales goals and service objectives by focusing on soft and technical skills, member experience, and proactively offering the right products and services that best suit our members needs. Strong financial acumen.

5. Drive change: analyze sales and service performance metrics and provide strategic direction to leadership in accomplishing defined objectives; utilize data to make decisions. Monitor, track, and report sales and operating results relative to established objectives and work collectively with leaders on a plan to improve results.

6. Manage and align incentive plans across the organization.

7. Promote fun, recognition, and celebrations with employees and leaders.

8. Perform other functions of the Marketing team as requested.

**EDUCATION/ EXPERIENCE**

* A four-year degree in a related field plus two years sales and leadership experience OR

* A two-year degree in a related field plus five years of sales and leadership experience.

**OTHER SKILLS AND ABILITIES**

* Exhibit excellent communication skills including written, verbal, and public speaking.

* Possess strong soft, technical, interpersonal, analytical, and problem-solving skills.

* Work independently and manage multiple tasks simultaneously in an effective and efficient manner.

* Collaborate, engage, and work well in a team environment.

* Facilitate discussion and ask the right questions to orchestrate constructive conversations.

* Master the ability to effectively communicate complex ideas into easy to absorb concepts that resonate.

**PERFORMANCE MEASUREMENTS:**

* To deliver high quality service by meeting the following service standards:

I will identify your financial needs and offer a solution that will improve your financial life.

I will provide you with accurate and timely information.

I will express my appreciation for your business.

I will treat you with respect and maintain the highest standard of professionalism.

I will always call you by your name.

I will take ownership of your request.

* To develop strategies and create content that engages members and promotes the Y-12 FCU brand across all digital channels.

* Actively participate in branch/department and staff meetings in order to maintain awareness of organizational issues and promotional campaigns. Remain current on changes in policies, procedures, compliance and product development.

* Attend continuing education classes to enhance job knowledge and performance in order to provide exceptional service to internal and external members. Take initiative for personal career development and seek opportunities to learn new skills.

**PHYSICAL DEMANDS:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**WORK ENVIRONMENT:**

Typical office no hazardous or unpleasant conditions.

**We are an EEO Employer**

***All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.***

***In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.***

***Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by l aw.***

**Qualifications**

**Skills**

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**Education**

**Experience**

**Licenses & Certifications**