Member Service Representative I/II

3 hours ago

Windsor Mill, United States Municipal Employees Credit Union of Baltimore Full time

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECUs success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect, find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. POSITION SUMMARY: MSR I: Under general supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members inquiries face to face. Provides a variety of transactional services for members accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. MSR II: Under moderate supervision, acting as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and provide information about the various credit union products and services to members and prospective members. Opens new accounts, resolves issues and professionally handles members inquiries face to face. Provides a variety of transactional services for members accounts on deposit and loan products. Ability to recognize additional financial service needs of the member and able to promote and explain these services/products to the member. Ability to assist with Teller functions. Conduct on-the-job training for MSR I. NECESSARY SKILLS: Cross-Sell Products: Cross-sell products and services based on member needs, in accordance with the Credit Union's program standards. Routine Account-Related Requests: Assist members with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. Quality of Work: Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Based on business needs and as determined appropriate by your supervisor or management, the duties described above may change from time to time. EDUCATION: High School Diploma (general studies) Required General Education Degree (GED) In Lieu of H.S. Diploma EXPERIENCE: Member Service Representative I - Twelve (12) months Sales/Teller/Member Service Experience Required Member Service Representative I - Twelve (12) Financial Services Background - Preferred Member Service Representative II - Eighteen (18) months Financial Services Background - Preferred ADDITIONAL EXPERIENCE AND/OR QUALIFICATIONS: Proficient in the lending process including input, funding, maintenance. Adherence to BSA, the Privacy Act and Elder Abuse reporting is a requirement of the position. Proficient written and oral communication skills. Participation in Business Development activities - REQUIRED. ADDITIONAL REQUIREMENTS: There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location. COMPENSATION: Salary Range per hour, depending on experience and qualifications. MSR I: $17.25 - $18.50 MSR II: $19.50 - $21.70 Benefits at MECU Credit Union: At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but is not limited to: Medical, Dental, and Vision Coverage 401(k) Plan with Employer Match Company-Paid Insurance Tuition Assistance Employee Assistance Program (EAP) Parking Discounts Long-Term Care Insurance Time Off Join MECU and enjoy benefits that truly support you and your family. PHYSICAL DEMANDS: While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MECU conducts credit, bond and background checks and is an Equal Opportunity Employer. J-18808-Ljbffr

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