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Associate Marketing Manager, Loyalty

4 months ago

Lincolnshire, United States Staples Full time
Job Description

Staples is business to business. You're what binds us together.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What you'll be doing:
  • Gift Cards
    • Assist with management of ~$5MM premium gift card margin line.
    • Forecast gift cards based on past performance and other insights.
    • Submit purchase order requests and invoices in Coupa.
    • Address any questions/concerns regarding purchase order.
    • Ensure approvals are met in time to hit promo dates.
    • Determine when wire transfer has been received by vendor.
    • Place gift card orders on vendor ordering platform.
    • Upload gift card URL files into Quill system.
    • Notify team when available.
    • Run gift card promotion results and provide insights on performance and recommendations for future promotions.
    • Update trackers with gift information (PO#s, # of cards bought/loaded, etc.).
    • Serve as SME of each gift card brand's guidelines for usage in marketing including disclaimer language, image usage, creative approvals and maintains a file of all guidelines for internal partners to reference.
  • Premiums
    • Conduct market research for new gifting ideas and monitor the retail environment to identify trends.
    • Attend trade shows.
    • Create and execute surveys.
    • Monitor gift perception amongst customers.
    • Maintain Gift Database.
    • Identify process improvements for the database process and to streamline new item build.
    • Process set ups in a timely fashion and communicates any special needs (ex. Rush set ups).
    • Responsible for building all premium items in the Gift database and tracking all stages of the building cycle until POs have been issued.
    • Monitor gift usage and performance to identify issues to make sure future promotions are not impacted.
    • Work with vendors to ensure all details needed are received and any vendor issues/concerns addressed.
    • Provide monthly promotion results reporting to vendors for their items.
What you bring to the table:
  • Highly driven, competitive, and results-oriented.
  • Ability to navigate an environment that requires adaptability to change.
  • You believe the best process is derived through constant improvement and sharing best practices.
  • Strong interpersonal skills.
  • Detail oriented with strong administrative follow-up and follow-through.
  • Strong analytical, negotiating, and problem-solving skills.
  • Strong organizational, oral and written communication skills.
  • Proficient in Microsoft Office (Excel, Outlook, Teams, PowerPoint, Word).
What's needed- Basic Qualifications:
  • Bachelor's Degree Marketing, Merchandising or related Business field or equivalent work experience
  • 3+ years of relevant work experience
What's needed- Preferred Qualifications:
  • Familiar with Microsoft Access
  • Administrative/financial experience
  • Analytics and Reporting
We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more