Patient Service Specialist

2 months ago

Delaware, United States NovaCare Rehabilitation Full time

Overview:

When patients enter our center in Delaware, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Dont underestimate the impact you can make on every patients care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists

Details/Schedule:

  • Center Location: Lewis Center, Delaware, OH
  • Type of Employment: Full Time
  • Hours: Monday/Wednesday (10 am to 7pm), Tuesday/Thursday (8am to 5pm), and Friday (7am to 4pm)
  • Salary: Starting at $16/hour (Pending experience)


Responsibilities:

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

In this role, typical responsibilities include the following:

    • Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
    • Schedule patient appointments in person or over the phone
    • Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
    • Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
    • Provide patients with pertinent information about their next appointment as they check out
    • Respond to requests for information from patients, providers, and coworkers
    • Be in frequent communication with insurance companies to ensure eligibility for outpatient based therapy services. This includes sending requests for insurance verification and authorized visits for patients
Qualifications:

Minimum Qualifications:

  • High School Diploma or GED

Preferred Qualifications:

  • 1 Year of Customer Service Experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions


Additional Data:

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

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