Guest Services Associate

2 months ago

Bentonville, United States Atomic Weapons Establishment Full time

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Job Description:

Position Title: Guest Experience Associate

Position Type: Full-Time

FLSA Classification: Non-Exempt

Division: Operations

Department: Guest Experience

Reports to: Guest Experience Supervisor and Guest Experience Manager

Compensation Range: $15.00 - $20.76

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art's role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.

Position Summary:

The Guest Experience Associate provides outstanding customer service throughout both our institutions to all guests and members. This includes admission and membership-related activities, greeting guests at ticketed venues, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest's expectations during a visit. Associates perform these functions at a variety of locations including all lobby entrances, exhibitions, venues, and performance entrances across Crystal Bridges and the Momentary. This role consists of at least 20 hours weekly, including evening and weekend hours on a regular basis. Some work includes staffing the outdoor venues and spaces.

Principal Responsibilities:

  • Provide excellent customer service to all members, guests and colleagues at Guest Experience locations throughout Crystal Bridges and the Momentary, including our outdoor venues. This role includes evening and weekend hours.
  • Interact directly with guests and members at locations throughout the institution to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.
  • Relay information to members and guests about the current and future exhibitions, events, programs, and amenities.
  • Become proficient with the ticketing software program, ticket scanners, and admission tablets used for ticketing and tracking of guest information.
  • Accurately and efficiently conduct transactions at Guest Experience locations for admission, programs, events and/or membership.
  • Assist guests with visit and ticketing options, suggest suitable alternatives when conflicts arise.
  • Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems.
  • Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.
  • Assist the Guest Experience Shift Leads and management to research and successfully resolve guest services issues.
  • Maintain an organized appearance of all Guest Experience locations and ensure that all materials and information displayed are current and well stocked.
  • Assist with Guest Experience oriented tasks during performances, events, previews and at other times as requested
Additional Responsibilities:
  • Attend all necessary staff meetings and communicate concerns as well as solutions to problems.
  • Report to work punctually, dressed in a clean, pressed, approved uniform and fully prepared for each scheduled shift.
  • Support the Retail Team and Protection Services as needed, to ensure that a high level of guest engagement is always maintained.
  • Perform all other departmental duties as assigned within the scope of responsibility and skills required for the job.
Qualifications and Skills:
  • High School Diploma or GED and similar experience preferred.
  • Associate degree from an accredited institute of higher learning preferred.
  • Enthusiasm about being a team member at a new major performing arts venue with a strong visitor-centered community dynamic.
  • Excellent attendance and punctuality. This role includes evening and weekend hours.
  • Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.
  • Ability to multi-task.
  • Ability to be a team player.
  • Ability to use good judgement.
  • Ability to recognize customer service concerns and address professionally.
  • Good command of general computer applications and basic math skills
  • Minimum 6+ months of experience in customer service or related industry preferred
  • Prior experience working with computerized cash register system and accurately balance a cash drawer preferred
Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands: Position requires working in Momentary Galleries for prolonged periods of time. This position requires standing, walking and climbing stairs, bending and stretching, and physical stamina to lift a minimum of 50 pounds unassisted. Position requires utilizing a computer for prolonged periods of time with good eye/hand coordination. This position requires visual acuity to review written materials is required for this job
  • Work Environment: The majority of work will be performed in Momentary and Crystal Bridges spaces with some outdoor assignments, as needed. Additionally, Strong communication skills and ability to interact politely and effectively with a wide range of Momentary members, visitors, volunteers and staff.
  • Position requires ongoing flexibility in work hours due to events, staffing needs and other factors.


All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

  • Guest Service Team Member

    2 months ago

    Bentonville, United States Wingstop Full time

    Wingstop - 231 N Walton Blvd - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by...

  • Security Services Associate

    7 days ago

    Bentonville, Arkansas, United States Atomic Weapons Establishment Full time

    Job Description:The Protection Services Associate is responsible for ensuring the safety and security of Crystal Bridges members, guests, volunteers, staff, collections, facilities, and grounds. This individual will present a welcoming demeanor, interact with the public in a courteous and respectful manner, and remain alert and watchful at all times.Key...

  • Protection Services Associate

    2 weeks ago

    Bentonville, United States Atomic Weapons Establishment Full time

    The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. Job Description: Position: Protection Services Associate...

  • Protection Services Associate

    1 week ago

    Bentonville, United States Atomic Weapons Establishment Full time

    The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization. Job Description:Position: Protection Services...

  • Guest Experience Specialist

    3 days ago

    Bentonville, Arkansas, United States Wingstop Full time

    About the Role: As a Guest Service Team Member at Wingstop, you will play a critical role in delivering exceptional service to our guests. Your primary responsibilities will include greeting and interacting with guests, taking orders accurately, and delivering orders promptly. Key Skills and Qualifications:Excellent communication and interpersonal...

  • Customer Service Representative

    1 month ago

    Bentonville, Arkansas, United States Zips Car Wash Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Zips Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our Unlimited Wash Club, and maintaining a clean and safe environment for our guests.Key...

  • Retail Sales Associate

    4 weeks ago

    Bentonville, Arkansas, United States The Spice and Tea Exchange Full time

    OverviewWe are seeking a part-time Retail Sales Associate to join our team at The Spice and Tea Exchange, a specialty retail shop offering a diverse assortment of products in a sensory shopping experience. As a member of our team, you will be responsible for ensuring each guest receives exceptional customer service, maintaining inventory levels, and...

  • Retail Customer Service Associate

    2 months ago

    Bentonville, United States FedEx Full time

    FedEx - JobID: PDX_FEC_CDFE6D61-50FE-4F6E-8266-69D2B524DCB8_240366 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service Ambassador

    3 days ago

    Bentonville, Arkansas, United States Wingstop Full time

    Company Overview: Wingstop is a fast-casual restaurant chain serving high-quality wings and other delicious menu items.Salary: $12.50 - $15.00 per hour (based on location and experience)Job Description: As a Guest Service Team Member at Wingstop, you will be the face of our brand, providing World-Class service to our guests by greeting them, taking orders,...

  • Restaurant Team Associate

    3 days ago

    Bentonville, Arkansas, United States Wingstop Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Team Member at Wingstop. In this role, you will provide exceptional service to our guests, ensuring a positive dining experience. Key Responsibilities:Provide World-Class service to guests by greeting them, taking orders, and delivering...

  • Retail Sales Associate

    4 days ago

    Bentonville, United States The Spice and Tea Exchange Full time

    Benefits: Employee discounts Free uniforms Training & development Are you a foodie? Do you enjoy food and cooking? Do you appreciate fine teas, gourmet spice blends, sugars, and salts? Are you creative in the kitchen? Come work in an environment where it is all about food! Part-time, long-term Retail Sales Associates are wanted immediately for The Spice &...

  • Retail Sales Associate

    4 weeks ago

    Bentonville, United States Kelly Services, Inc. Full time

    #x 9; Greet customers warmly and assist them in selecting jewelry items. Provide detailed information about jewelry features, benefits, and care. Maintain a clean, organized, and visually appealing jewelry counter. Handle sales transactions accuratel Sales Associate, Retail Sales, Retail, Associate, Sales, Processing, Staffing

  • Restaurant Service Attendant

    5 days ago

    Bentonville, Arkansas, United States 21c Museum Hotels Full time

    Company Overview:21c Museum Hotels is a pioneering example of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity.Salary:The starting hourly wage is $8.00/hour.Job Description:We are seeking a responsible and dependable individual...

  • Front Desk Supervisor/Customer Service

    6 months ago

    Bentonville, United States Hilton Full time

    Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly....

  • Food Service Team Member

    3 days ago

    Bentonville, Arkansas, United States Sonic Drive-In Full time

    The Job: As a SONIC Drive-In Crew Member, your primary responsibility is to provide every guest with an exceptional experience by:Preparing and serving high-quality food itemsMaintaining a clean and safe work environmentProviding prompt and courteous serviceWorking collaboratively with the team to meet sales and customer satisfaction goals

  • Customer Experience Associate

    1 week ago

    Bentonville, Arkansas, United States Enterprise Holdings Full time

    Enterprise Holdings is a leader in the car rental industry, operating multiple brands including Enterprise Rent-A-Car, National Car Rental, and Alamo. The company has been recognized as one of the top places to work, offering a dynamic and fast-paced environment for individuals to grow and develop their skills.This role offers a competitive salary starting...

  • Front Desk Receptionist

    1 week ago

    Bentonville, United States MSCCN Full time

    HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health...

  • Chief Engineer

    4 weeks ago

    Bentonville, United States AccorHotel Full time

    Reports To: General ManagerSupervises: Engineer staffGeneral Purpose: As a member of the hotel Executive Committee the Chief Engineer develops implements and manages programs for the operation and maintenance of all equipment physical structures and landscaping in compliance with brand standards local state and national codes and regulations to protect the...

  • Cart & Janitorial Associate

    1 week ago

    Bentonville, United States Walmart Full time

    Walmart - 906 Sw Regional Airport Blvd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking...

  • Cart & Janitorial Associate

    1 week ago

    Bentonville, United States Walmart Full time

    Walmart - 3701 Se Dodson Rd - [Custodian / Cart Attendant / Team Member / up to $23-hr] - As a Cart & Janitorial Associate at Walmart, you'll: Ensure customers have a great first and last impression; Gather carts from the parking lot; Operate equipment to move carts from the parking lot to inside the store; Clean restrooms, salesfloor, and parking lot as...