Client Services Coordinator

4 hours ago

Columbia, United States Talentuition, LLC Full time

Job DescriptionAt Infiniti HR, the foundation of our business is customer service. We measure success by the clients' level of satisfaction. We provide services with a relentless pursuit of providing superior quality customer service and a commitment to exceed our clients' expectations. This impact on a company's profitability has led to our prestigious standing as one of the top PEOs in the nation. As a premier human resources solutions provider, Infiniti HR can also be the best place to advance and shape your career.Commitment - Innovation - Teamwork - Accountability - Fun & AdventureThe Client Services Coordinator is responsible for supporting the vision and goals of the Client Services Department by providing clients with an exceptional service experience and collaboratively partnering with all internal service teams. This role is expected to consistently strive for a service approach that provides clients with simplicity and confidence as it pertains to the resolution of challenges and questions. The Client Services Coordinator must also be eager to learn and grow as well as be dedicated to quality client service. All members of Client Services must approach and solve challenges in a patient and consultative manner, while applying a sense of urgency as appropriate. The individual in this role is expected to perform all duties in a manner that is consistent with the company's vision and values.Essential Duties and Responsibilities:Cultivates strong relationships with clients and internal and external partners to deliver quality serviceProactively identifies opportunities to enhance clients' service experienceCollaborates and communicates with internal service teams and/or department heads regarding resolution to client challenges, requests, and/or process improvementsProvides HRIS related support to include adding/removing employee access per client request, provides proper links needed to login and access system and provides requested reports in a timely mannerMain point of contact for Wage Card. Manages and maintains compliance in all processes and procedures to include initial card set-up, distribution, and logging temporary cash cards; troubleshooting, researching, and responding to cash card issues as appropriate and/or necessary; and ensuring adequate supply of cards at all timesAnswers general payroll questions and assists employees with payroll vouchers as needed and/or requested as well as password resets for the employee portalPartners and maintains consistent and productive communication with Virtual Assistant {VA} to set up new cases and new hires; scan and send verifications; support verification mailings; scan and send WOTC's; conduct Implementation training as needed; and act as back up for unemployment claims and verifications support.Manages, maintains and utilizes software (Qualtrics) to distribute surveys, collect and analyze response and compile data to present findings, generally in report form, to leaders or clientsManages the services email and voicemail "inbox"Manages and process the Worker's Compensation refund programUpdates and maintains electronic documentation which includes organizing and cleaning up internal drives; creating new folders as needed; and working with Client Services Manager to document and develop new processesParticipates in Special Projects as needed and/or required.Thrives in a fast-paced environment and is able to balance numerous projects and tasks, and has the ability to keep up with changing prioritiesRequirementsAssociates Degree and at least 1 - 2 years of applicable Client Service experienceWorking knowledge of Federal/State tax laws pertaining to payroll processingProficient in Microsoft Office programs, especially ExcelPrior experience using PRISM or a comparable HRIS systemPrior experience with a PEO, ASO, HRO, and/or BPO service model(s)Prior experience with payroll and HRIS softwarePrior experience using Qualtrics or other similar survey softwareAbility to build relationships of trust with new and existing clients and constantly add value and credibility to a service modelAbility to relate to business owners and their staff, showing empathy or sympathy as appropriate, and simplify processes that may initially look complicatedAbility to interact with clients in a consultative manner, with an understanding of and appreciation for quality client serviceExceptional communication, verbal and written comprehension, and interpersonal skills that positively benefits interactions with clients, vendors, partners and co-workers at all levelsResults motivated, with an ability to work with a sense of urgency, in a manner that allows clients and worksite employees to feel valued; documenting, tracking and managing outcomes Understanding of, or ability to quickly learn, how Payroll, Benefits Management, HR Management, and Risk Management affects the client experience AND payroll accuracy Working knowledge of labor law compliance and best practices that affect the delivery of payroll, benefits, and human resource services - understand how to research and find appropriate answersAbility to work autonomously and within a team, with an understanding of when issues need to be escalated to the department managerExceptional communication, verbal and written comprehension, and interpersonal skills that positively benefits interactions with clients, vendors, partners and co-workers at all levelsSensitivity to problems or challenges; an ability to identify when something is wrong or is likely to go wrong, with the skill to effectively communicate with clients in a professional mannerAn ability to analyze information, evaluate results, and implement the best solution to solve problems or challengesSelf-motivated, with a desire to learn, develop, stay up-to-date technically and apply new knowledge to the jobAbility to remain positive, professional, and patient across the board at all timesAbility to be trusted with confidential material and abide by all Privacy Law regulations; Federal, State and Industry specificMust be flexible and accessible, able to adjust work schedule to meet the client or other business needs as necessarySkill SetWe offer comprehensive Fortune 500® level benefits offering, including medical, dental, vision, disability, coverage, life insurance, 401(k) and more. To work at Infiniti HR is to be part of an HR firm that provides the highest caliber of solutions to clients nationwide, a dynamic and team-oriented atmosphere in which to best use your skills and talents. The next step: For more information about our company, please visit our website www.InfinitiHR.com. If you believe this would be the right position for you, please submit your resume and our recruiting specialist will be in touch with qualified candidates in regard to the next steps.

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