Language Access and Public Service Liaison

3 weeks ago


New York, United States City of New York Full time

Job Description

New York City Department of Transportation (DOT)s hubs the Customer Service, Language Access, and Correspondence units (CSLACU). CSLACU is the central place for resolving customer service complaints and processing correspondence received from DOTs public facing website, Mayors office, 311 Call Center, social media posts and hard copy mails addressed to the Commissioner. In addition, CSLACU facilitates interpretation and translation services to support DOT staff when reaching constituents with Limited English Proficiency (LEP). Local Law 30 (LL30) is New York Citys language access law which improves access to City services and benefits for all New Yorkers including LEP constituents. In accordance with NYC Executive Order 120 and LL30, DOT is mandated to provide meaningful access to LEP New Yorkers, and this is done within the Language Access unit that provides interpretation and translation services to DOT staff who serve LEP constituents. The Language Access Unit is looking for a candidate that will serve as the main point of contact for multilingual contractors and DOT staff to handle translation and interpretation inquiries. Responsibilities include but are not limited to: Process interpretation and translation requests from different DOT units and send them to vendors; Monitor and process translation requests from 311/Agency Response Tracking System (ARTS); Communicate in person and over the phone with DOT units about interpretation and translation issues to ensure equitable delivery of services to LEP New Yorkers; Collect translation cost estimates for Fiscal Officer; Enter, review and maintain the Language Access Data (LAD) system; Coordinate work surrounding document translation revisions with Language Bank volunteers; Monitor Agency Response Tracking System (ARTS) and 311 for all incoming translation requests; Monitor each public service center (PSC) for literature resupply and signage; Coordinate with Graphic and Print shop personnel to produce multilingual literature and signage; Participate at different DOT events online and in person such as Summer Streets; Provide updates on daily work progress, issues and urgent requests; Review SharePoint page and ensure content is relevant to CSLACU; Assist in preparing, sorting and data reviewing for reports submitted to Mayors Office and EEO/EDI/MMR quarterly, monthly and annually.

Preference will be given to candidates:

Who possess bilingual or multilingual skills.

Comfortable and willing to interact with the public and upper management.

Proactive, reliable, and able to work with minimum supervision.

Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.



  • New York, United States City of New York Full time

    Job Description New York City Department of Transportation (DOT)s hubs the Customer Service, Language Access, and Correspondence units (CSLACU). CSLACU is the central place for resolving customer service complaints and processing correspondence received from DOTs public facing website, Mayors office, 311 Call Center, social media posts and hard copy mails...

  • Civil Service Liaison

    4 weeks ago


    New York, New York, United States NYC Health Hospitals Full time

    Civil Service Liaison Job DescriptionNYC Health + Hospitals is seeking a highly organized and detail-oriented Civil Service Liaison to assist with the hiring process, track email correspondence, and audit Civil Service records and codes.Key Responsibilities:Assist with the Civil Service hiring process, including preparing materials, emailing candidates, and...


  • New York, New York, United States City of New York Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Candidate Services Liaison to join our team at the City of New York. As a key member of our Candidate Services unit, you will play a critical role in ensuring the smooth operation of our campaign finance program.Key ResponsibilitiesSupervise a team of Candidate Services liaisons and provide...


  • New York, New York, United States City of New York Full time

    The New York City Department of Health and Mental Hygiene is seeking a skilled Community Liaison to join its team. The successful candidate will be responsible for planning and executing community outreach plans, providing conceptual and grassroots level support to programs, and maintaining good relationships with elected officials, community boards, and...


  • New York, New York, United States City of New York Full time

    Job DescriptionThe City of New York is seeking a highly skilled and experienced professional to fill the role of Senior Candidate Services Liaison. This position will play a critical role in ensuring the smooth operation of the Campaign Finance Program and providing exceptional support to candidates and their campaigns.Key ResponsibilitiesSupervise a team of...


  • New York, New York, United States NYC Campaign Finance Board Full time

    Job Summary:The NYC Campaign Finance Board is seeking a Senior Candidate Services Liaison to join our team. As a key member of our Candidate Services Unit, you will play a critical role in helping candidates and their campaign staff navigate the Campaign Finance Program.Key Responsibilities:Directly supervise a team of Candidate Services liaisons by...


  • New York, New York, United States City of New York Full time

    At the City of New York, we are committed to providing comprehensive support services to survivors of domestic violence and their families. As a Domestic Violence Liaison Specialist - Public Assistance, you will play a critical role in determining eligibility for public assistance and providing essential resources to those in need.About the RoleThis position...


  • New York, New York, United States City of New York Full time

    Job Summary:The City of New York is seeking a highly skilled Social Services Liaison to join our team. As a key member of our Child Welfare Services team, you will be responsible for providing critical support to foster care agencies and families in need. Your expertise in social services and child welfare will be instrumental in ensuring the well-being and...


  • New York, New York, United States The New York Public Library Full time

    Job SummaryThe New York Public Library is seeking a skilled Library Information Assistant to provide exceptional service to patrons of all ages. As a key member of our team, you will be responsible for assisting with information queries, providing circulation services, and supporting outreach and programming activities.Key ResponsibilitiesProvide circulation...


  • New York, United States City of New York Full time

    Job Description Division/Program Summary Description: The Bureau of Public Health Clinics (BPHC) has the mission of improving the sexual heath of all New Yorkers. To achieve this the Bureau provides direct clinic services to people seeking sexual health care and services for their sex partners. The BPHC operates 8 sexual health clinics throughout New York...


  • New York, United States City of New York Full time

    Company DescriptionJob Description Division/Program Summary Description: The Bureau of Public Health Clinics (BPHC) has the mission of improving the sexual heath of all New Yorkers. To achieve this the Bureau provides direct clinic services to people seeking sexual health care and services for their sex partners. The BPHC operates 8 sexual health clinics...


  • New York, New York, United States City of New York Full time

    **About the City of New York**We are the City of New York, a leading public housing authority with a rich history and a commitment to providing quality housing for New Yorkers. With over 177,000 apartments and a Section 8 leased housing program serving over 200,000 tenants, our mission is to make housing sustainable, inclusive, and safe while fostering...

  • Library Page

    4 months ago


    New York, United States The New York Public Library Full time

    Library Page - Library for the Performing Arts / Research Access ServicesDepartment: Research Libraries Employment Type: Part Time Location: Library for the Performing Arts Reporting To: Caleb Cadet Compensation: $15.00 / hour Description Do you love books and the performing arts? The New York Public Library has been an essential provider of free books,...

  • Access Coordinator

    5 days ago


    New York, United States El Museo del Barrio Full time

    Title:                Access Coordinator Report To:       Interim Director of Education And Public Programs & Manager of Education Status:             Part Time, Non-Exempt Hourly Rate:    $25-$30 Hr El Museo del Barrio, founded by a coalition of Puerto Rican educators, artists, and activists, is the nation’s leading Latino...

  • Security Liaison

    3 weeks ago


    New York, United States Polaris Corporate Risk Management Full time

    To join our expanding team, Polaris is seeking an experienced Security Liaison with expertise in security badging and access control protocols. The role would support access control monitoring, critical incident and crisis management updates/communications, and administrative tasks associated with office operations and business continuity. The ideal...


  • New York, New York, United States City of New York Full time

    Job SummaryOATH's Clerk's Office is seeking a Community Associate to work in our Clerk's Office. This person will interact with members of the community who find themselves at OATH and need information as to how to proceed with summonses they have received.Key ResponsibilitiesServing as the liaison between OATH and the community who seek to inquire about...


  • New York, United States PUBLIC Hotels Full time

    OVERVIEW While there are many pillars that are central to our mission, service is the center of the center. It is the most important thing at PUBLIC. We deliver service that is personal, attentive, gracious, friendly, knowledgeable, genuine and unscripted - from people who are passionate, sincere, curious, empathetic and social…who love making others feel...

  • Support Staff Liaison

    4 weeks ago


    New Brunswick, New Jersey, United States New Brunswick Public Schools Full time

    Role OverviewThe Family Liaison will provide support to students and families at Woodrow Wilson Elementary School and the Pathways/P-Tech Campus. This role is an important part of the New Brunswick Public Schools team, working closely with students, parents, and staff to ensure a positive and successful educational experience.Key Responsibilities• Serve as...


  • New London, Connecticut, United States Meriden Public Schools Full time

    Job Summary:The Speech and Language Pathologist will provide speech intervention for communicatively handicapped students. The SLP will collaborate with general and special education teachers and related service personnel to support student access to the general education curriculum. The Speech and Language Pathologist will also be responsible for the...


  • new york city, United States Chicago Public Schools Full time

    Description:ABOUT CPS:We are an urban district on the rise. The support and resources we provide to our staff enable them to make the greatest difference where it’s needed most. Be a part of the change. Our mission is to provide a high-quality public education for every child, in every neighborhood, that prepares each for success in college, career, and...