Sea Logistics Customer Care Specialist, Export

2 months ago

Rockland, United States Kuehne + Nagel Full time
Sea Logistics Customer Care Specialist, Export |United States | req119207

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Rockland site is looking for a new Customer Care Specialist, Export to join our Sea Logistics team.

YOUR ROLE

Reporting to the Sea Logistics Customer Care Manager you will be responsible for the coordination of Sea Export shipments such as, opening export files, production of internal documentation, updating export statuses, assisting and advising customers of Arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume), dealing with e-mail queries from Kuehne + Nagel Overseas offices as well as ensuring that excellent standard of data accuracy.

YOUR RESPONSIBILITIES

  • You will be responsible for the completeprocess of shipment includes arranging for pick-up or inlandtransportation, booking, document preparation (bill of lading,Kuehne+Nagel invoicing, certificate of origin, export declaration and/orAES, if applicable) forwarding, follow-up with tracking and tracing todestination and data quality requirement.
  • CustomerService responsibilities include maintaining communication with vendor,shipper, customer, carrier, and Kuehne+Nagel overseas offices throughoutthe process and choosing proper routing appropriate to the customer'sneeds.
  • Negotiatecost-effective rates with service providers to ensure maximumprofitability.
  • Maintain SOP(standard operating procedures) and customer profiles including keycontacts, special requirements, contract rates and preferredroutings/services/carriers.
  • Participate inquotes for overseas offices as requested.
  • Reviewinformation published on Kuehne+Nagel's Intranet system daily.
  • Immediatelyreport problems, operation disputes or discrepancies to a supervisor,manager, divisional manager, or branch manager.
  • Read and workin accordance with Quality Management Work Instructions and QHSEprocedures (ISO9001).
  • Resolve issuesrespective to meeting client requirements, data input - general customerservice inquiries related to tracking & tracing.
  • Resolve billingdiscrepancies and discrepancies against client SOP's.
YOUR SKILLS AND EXPERIENCES
  • 2 years' relevant experience in freight forwarding.
  • 3+ years' current work experience in ocean freightforwarding.
  • Good workingknowledge of domestic and international geography including countries,major cities, seaport.
  • Basic knowledgeof U.S. Administration Regulations (FAA, FMC, EAR, Hazmat) and othergovernment agency requirements.
  • Strong verbaland written communication skills; and PC skills.
  • You have the ability to complete IMO Security training classes.


GOOD REASON TO JOIN

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com

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