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Supervisor de Pais

4 months ago

Doral, United States VALESCA Inc. Full time

Responsibilities:

Se le pedir que reclute, contrate, capacite y supervise a todos los agentes contratados en el pas al que est asignado. Usted se asegurar de que todos los agentes registren su entrada y salida segn lo acordado en su contrato. Se asegurar de que cada agente est tomando todas las llamadas entrantes y realizando las llamadas salientes necesarias. Asegrese de que sus agentes estn lo suficientemente capacitados para proporcionar a los clientes informacin bsica sobre la empresa a la que estn asignados. Asegrese de que sus agentes estn manejando adecuadamente la gestin de pagos, la gestin de citas, la gestin del correo electrnico, la retencin de clientes y el servicio al cliente de la empresa a la que se les asign.

Requisitos

: 1 ao de experiencia trabajando como asistente ejecutivo o en un puesto similar preferido Bachillerato aprovado Capacitado para llevar a un equipo de 5-15 personas Tener computadora y buena conexion a internet Fuertes habilidades organizativas con un ojo para los detalles Experto en tecnologa y familiarizado con los procedimientos de gestin de la oficina Excelentes habilidades de comunicacin verbal y escrita

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