Patient Care Coordinator/Medical Receptionist

4 weeks ago

Jacksonville, United States Synergy Physical Therapy & Sports Medicine Full time

Job Type

Full-time

Description

Synergy Physical Therapy & Sports Medicine in Jacksonville, NC is seeking to hire a Patient Care Coordinator/Medical Receptionist. This position may be for you if you are a positive, dynamic, self-motivated, well-organized, task- oriented, reliable, solution-oriented professional who is a quick learner and loves being part of a team to deliver an outstanding patient experience. Willingness and proven ability to perform accurate, high quality work in a fast-paced environment while maintaining a professional, compassionate demeanor is mandatory.

Do NOT apply unless you have verifiable medical receptionist/front office experience or degree and internship specific to the role of a Medical Front Office Receptionist. Bachelor's degree and prior experience in a fast-paced office setting preferred.

This position is NOT for you if you do not like answering the phone, are not committed to being productive during the work day, are unable to work as part of a team, require micro-management, spend more time focusing on problems than solutions, engage in office drama and gossip, have no interest in helping patients have an outstanding experience, don't like helping people who are in pain, are resistant to change and are unable to take charge of your environment and role.

If you have had poor attendance at your prior jobs do NOT apply - reliability is a must. This is a front office position requiring direct patient interaction throughout your work day. This is NOT a back-office role, management role, Insurance billing position or a medical assistant/clinical position.

Front-desk daily duties: perform weekday opening through closing tasks of phone management, greeting/arriving patients in EMR system, collecting patient copays/coinsurances and deductibles upon patient check in, scheduling out full treatment plan for appointments after initial evaluation, completing accurate data entry with intake/registration/processing of new patients, rescheduling appointments as needed, performing patient visit phone call reminders, and managing accurate patient accounts. Assist with in-house promotion and internal marketing processes.

Insurance coordination/verification -Perform efficient verification of patient insurance benefits prior to first visit via phone systems and online verification portals, accurate data entry of insurance information into patient chart in EMR system, confident and accurate explanation of patient insurance coverage face to face with patient at initial appointment, and handle objections to care related to insurance coverage or out of pockets costs. Set up payment plans thru Care Credit and cash self-pay programs.

This is a full-time position in a well-established, locally owned physical therapy clinic in Jacksonville, NC. We are open Monday thru Friday and you must be available to work any and all hours from 7:45 am to 6:15 pm Monday thru Friday. Current hours of operation for patient care are Mon/Wed 9-6pm,Tue/Thur 8-5:40 pm, Friday 8-4pm.

The salary and benefit package is competitive, with bonuses for exceptional performance. If you are a Rock Star candidate, complete the following:

Submit your cover letter and resume thru Indeed. No phone calls please.

Must be able to pass employment screening including background check and drug screening. Seeking local candidates only. We do not provide relocation assistance for this position. PLEASE NOTE: We dedicate ~ 3 months of intensive on the job training to every new hire to ensure they develop the appropriate skills and expertise to excel as a team member. If hired for the position and you leave prior to the end of your 90-day introductory period (either due to termination by us or resignation) you will be responsible for repayment of all initial employee processing fees (drug testing and back ground check), uniform costs and educational/training materials costs. If you are NOT committed or available to maintain employment with us for ~ 1 year after hire, then you are not the right candidate for us.

Job Type: Full-time

Salary: $11.00 - $14.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Healthcare setting:
  • Outpatient
  • Private practice
Medical specialties:
  • Physical & Rehabilitation Medicine
Schedule:
  • 8 hour shift
  • Monday to Friday
Ability to commute/relocate:
  • Jacksonville, NC 28540: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Medical receptionist: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)


Requirements

Must have prior medical receptionist experience.

Must be able to work any hours that the clinic is open.

Salary Description

$11 to $14 per hour

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