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Customer Service Specialist

4 months ago

Dover, United States Platinum Filings LLC Full time

Platinum Filings is a rapidly growing global service provider of Corporate Services, Registered Agent, Compliance, Due Diligence and Business Forensics services. We serve leading law firms, real estate agencies, financial institutions and small/medium businesses with high-quality work product, client tailored services, innovation, and unmatched turnaround times. Key to our success is the continuous investment in our people, providing industry training, mentoring, and opportunities to grow at every level. We believe in a healthy work/life balance and happy employees that like to be part of a dynamic, fast-paced environment.

About the job

We are looking for someone to join our Delaware team as an Customer Service & Fulfillment Specialist. No experience needed. We will train the right candidate.

Schedule

Hours are Monday to Friday 9:00 am to 5:30 pm or 11:00 am to 7:00 pm with 30 minute lunch break. We are also open to other 8 hour shifts that start and end later to help out with evening coverage.

Responsibilities

  • Create a first-class experience for each client and answer questions they have thoroughly and efficiently via phone and/or email
  • Processing clients quotes and orders and entering them into our system
  • Pulling good standings and charters from DCIS and other state agencies.
  • Filing and preparing paperwork and submitting to DE DCIS system or other appropriate agency/location
  • Processing Service of Process and filing annual reports
  • Order processing including typing, editing, and proofreading of documents, charging payments, scanning and attaching documents

Requirements

  • Candidates should be extremely organized, detail oriented and have exceptional communication skills.
  • Strong writing abilities and strong command of the English language a plus
  • Proficiency with Microsoft Office Suite and general computer literacy; e.g., customer databases)
  • Strong multitasking ability to manage multiple priorities and orders
  • Demonstrate strong interpersonal skills with a positive personal and professional image
  • Ability to handle stressful situations with poise, understanding and tact

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance