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Patient Support Specialist

4 months ago

Pittsburgh, United States National Health Corps Full time

** Patient Support Specialist - Mobile Medical Unit**

**Position Status**

Open **Site**

Pittsburgh **NHC Position Type**

Case Manager **Position Summary**

This member will coordinate the Squirrel Hill Health Centers Mobile Unit schedule and provide case management services for all patients seen on the Mobile Unit, which may include a continuation of community based Covid-19 testing and vaccination. The member will also work in partnership with other member to create in-office health education boards.

**Major Duties and Responsibilities**

* Enrolling and managing eligibility of patients

* Providing individualized, tailored care to a specific patient population

* Offering continuity of care and following the same patient panel

* Following up and assisting patients with social service and health care navigation

* Coordinating with other staff to connect patients with resources

* Providing intake and assessment for social determinants of health

* Navigating patients to other social services

* Registering patients in the case management system,

* Providing access to and awareness of resources for patients

* Building relationships with community experts and internal professionals

**Characteristics of an Ideal Candidate**

* Organized; sound organizational skills,

* Detail-oriented,

* Comfortable speaking with patient populations, individually or in groups

* Experience interacting with patient populations,

* Education in Social Work, Public health, and/or Psychology

* Team-oriented,

* Positive attitude,

* Patient and calm,

* Good verbal and written communication skills,

* Familiarity with patient populations,

* Creative problem solving,

* Open-minded,

* Non-judgmental,

* Kind and friendly

**Knowledge Required for the Position**

* Knowledge of AmeriCorps/Health Corps member requirements

* Skill with Microsoft Office or other software for a variety of data processing operations involving a range of

* Problem solving, record keeping, correspondence, and service tracking options

In the space below, provide additional information or explanations: Skill with NextGen electronic health record system- member will be trained on site

**Supervision**

* Member uses initiative in carrying out recurring assignments following set procedures, independently.

* The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

In the space below, provide additional information or explanations: Supervisor is available to member daily as needed, in addition to weekly one-on-ones

**Review**

The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service. In the space below, provide additional information or explanations: Member will interact directly with patients to assist in appointments and referrals. Accuracy is reviewed through documentation/appointment system

**Guidelines**

* Most instructions are easily memorized and require little interpretation.

* Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.

In the space below, provide additional information or explanations: Member will work closely with a variety of providers and learn guidelines for scheduling with each individual

**Complexity**

* Member has little or no choice about how to perform the service position.

* In making decisions, the Member is often required to depart from past approaches and to extend traditional techniques.

In the space below, provide additional information or explanations: While some aspects of the position are tied to clear guidelines (ex. scheduling protocol, mobile unit schedule) the service will also require adaptability to assessing new situations based on the flow of the day to day

**Purpose and Impact of Service Position Assignments**

* The Members service output is necessary in order to facilitate the service of other staff.

* Member provides timely services of a personal nature to others.

* The service position product or service affects the accuracy, reliability, or acceptability of further processes or services.

* The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

**Nature of Contacts**

Community Organizations,

In the space below, provide additional information or explanations:

Member will work directly with community groups, patients, and members of the general public through the Mobile Unit activities

**Purpose of Contacts**

To provide customer service

In the space below, provide additional information or explanations:

Member will serve as point of contact for both patients directly and the community groups we partner with through our Mobile Unit services

**Special Considerations**

Personal vehicle required,

In the space below, provide additional information or explanations.: Member will travel to office daily and then to Mobile Unit location via personal vehicle.

**Criminal History Check Requirements Beyond NHC Standard Checks**

In addition to NHC Standard Checks, all NHC Pittsburgh members are required to complete and pass criminal history checks for Great Lakes Behavioral Research Institute/Diversified Care Management (DCM). Great Lakes/DCM is a third party vendor contracted with the Allegheny County Health Department (operating site for NHC Pittsburgh) to distribute NHC Pittsburgh member stipends. NHC Pittsburgh members are onboarded to Great Lakes/DCM system only when the checks have been completed and the member has passed those checks.

The checks that all NHC Pittsburgh members would be required to complete and pass for Great Lakes/DCM are the following: 1) Act 33 (Pennsylvania Child Abuse Clearance), 2) National Sex Offender Registry Clearance, 3) Act 34 (Pennsylvania Criminal History Clearance, and 4) Act 73 (FBI Criminal History Clearance - ONLY completed via Identogo PA).

NHC members do not have to pay for the completion of these checks. Great Lakes/DCM will distribute payment codes for the Act 33 (Pennsylvania Child Abuse Clearance) and Act 73 (FBI Criminal History Clearance which is conducted through Identogo PA ( PA FBI fingerprinting agency). The National Sex Offender Registry Clearance and Act 34 (Pennsylvania Criminal History Clearance) will be completed by Great Lakes/DCM upon receiving requested information that members will be asked to submit.