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Area Coordinator

4 months ago

Andover, United States Internal Board - for Logistics Hourly Paid Employees Only Full time
This posting is for hourly paid logistics employees to apply through.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

We are excited to announce that we have a fantastic Area Coordinator position available at CFC3 Andover. We are seeking an enthusiastic and dedicated Area Coordinator to join our team. Are you passionate about promoting a culture of safety, empowering people, enhancing the customer experience, and driving operational excellence? If you are a proactive, dedicated, and results-driven individual, we encourage you to apply for this challenging and rewarding position as an Area Coordinator to make a significant impact on our operations.

Why Ocado?We've got you covered Embark on a journey of well-being and fulfilment at Ocado Logistics We place your well-being at the forefront and offer an array of perks to support your holistic development. Experience a healthy work-life balance and take comfort in our comprehensive healthcare coverage. Moreover, we understand the significance of financial security in fostering a sense of stability and peace of mind. Enjoy competitive salaries and exclusive employee discounts, all aimed at promoting your overall well-being. Join Ocado Logistics today and thrive in a culture that truly values and supports your well-being at every step of your journey.

About us:Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million-pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.

About the role:As a Coordinator within Ocado you will be responsible for all on shift operational and front line auxiliary activities that support the successful delivery of KPI's for a specific Business Unit within the Logistics Operation. Additionally, you will support the Area Managers to provide a safe and respectful work environment delivering outstanding service to internal and external customer. Adhere to a flexible shift schedule, which involves working 4 on 4 off shifts, encompassing weekends, in a 24/7 operational setting.

The shifts are extended to 12 hours, with the shift times scheduled from 18:30 to 06:30.

You will be:Dedicated to upholding our 5 Pillars - Safety, People, Customer Quality, Delivery, and Cost. These principles form the foundation of our success, and you will be an exceptional individual who will play a vital role in upholding and driving excellence across these pillars.

Safety

You will take charge of maintaining exceptional health and safety standards, fostering a positive on-site safety culture, and ensuring adherence to SSOWs/Risk Assessment materials, and the removal of potential hazards. Your enthusiastic participation in safety initiatives will be instrumental in creating a secure work environment.

People

You will play a crucial role in championing our commitment to diversity and inclusion, empowering our team members and supporting their personal development. Effective communication is key to delivering consistent and clear messages, and you'll ensure fair deployment and management of employees on shift, contributing to the achievement of vital people-related KPIs. Additiou will coordinate tasks within your business unit to meet productivity, food safety, and quality targets, while identifying and resolving operational issues and recommending improvements. Your commitment to operational processes and quality standards will enhance customer satisfaction and service levels, while your emphasis on housekeeping and hygiene standards will promote a culture of pride. Furthermore, you will contribute to achieving our people-related KPIs, such as labor turnover and absence percentage, for your Business Unit.

Customer and Cost

You will lead your team to full compliance with operational processes and quality standards, ultimately enhancing the customer experience. Maintaining high service levels and hygiene standards is imperative, and your role involves encouraging a culture of pride. The successful coordination of your business unit's tasks is crucial in delivering productivity, food safety, and various other quality and performance targets.

Delivery

You'll be tasked with identifying and resolving operational issues and escalating them as needed. Additionally, you'll be proactive in reporting production issues and ensuring the swift resolution of critical incidents to minimise disruptions to productivity and customer service metrics within your business unit. Your expertise will extend to making recommendations for future improvements and best practices while ensuring that all processes and supporting tasks are completed within agreed timescales, thus supporting the achievement of all relevant KPIs associated with the customer.

Roles & Responsibilities

As a vital member of our team, you will play a pivotal role in overseeing operational and front-line inventory activities within a designated work area of the CFC (Customer Fulfillment Center). Your responsibilities will encompass the successful delivery of services, promptly escalating any issues to CFC Area Managers, and maintaining clear communication and engagement with team members. Proactive reporting of production issues and effective resolution to minimizs disruptions to productivity are essential. Additionally, the role involves managing employee deployment fairly during shifts, maintaining compliance with HACCP standards, and coordinating with food technology on legislative, quality, or supplier matters. Compliance is of utmost importance, and you will be responsible for executing your duties in accordance with the requisite training, Safe System of Work guidelines, and all legislative requirements.

About you:The ideal candidate will shape and drive a world class employee experience and environment to attract and retain the right people and lead your teams to foster a culture of respect, identity, loyalty, trust and aspiration where people are engaged and motivated to commit to Ocado and our values.

Minimum:
  • Knowledge of best practice Health & Safety & Safe Systems of Working
  • Good numerical skills, able to read & understand numerical data. Ability to set and work within a target/KPI driven framework
  • Strong communication skills - verbal and written with the ability to interact positively at all levels
  • PC literate (Excel, Google Operating Systems), Microsoft user - basic level
  • Ability to recognise poor operating techniques and make effective suggestions for improvement
  • Strong communication skills (both over the phone and face-to-face)
  • Above average driving ability
  • Ability to respond quickly to changing customer and business needs
  • Able to work under pressure
Preferred (in addition to minimum)
  • Food Safety Standards - Knowledge of key elements of food safety standards
  • Experience of working in a 24/7 operation
  • Warehouse Management Systems - Working knowledge of key elements/core operation reporting tools
  • Team Management Skills - Some previous people management experience (e.g. supervisory, secondments / step-up)
  • Mechanical Handling Equipment - Current qualifications / previous experience
What we offer you:

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
  • Wellbeing support through Apps and an Employee Assistance Programme
  • 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
  • Pension scheme (various options available including employer contribution matching up to 7%)
  • Private Medical Insurance
  • 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements are complete)
  • Train Ticket loan (interest-free)
  • Cycle to Work Scheme
  • Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
  • Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
  • Opportunity to participate in Sharesave and Buy as You Earn share schemes
  • 15% discount on Ocado.com and free delivery for all employees
  • Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

We're in it together, we are proud of what we do, we can be even better