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Support Specialist

4 months ago

Tampa, United States Lutheran Services Florida Full time

** Support Specialist (1031, 1039)**

**Job Category****:** Community/Social Services **Supervisor****:** Tyheshia Scott **Requisition Number****:** FAMIL002112 Showing 1 location **Job Details**

**Description**

**Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant**.

Since 1982, Lutheran Services Florida has been providing and sharing solutions to protect Floridas most vulnerable. Today, we are one of the largest nonprofits in Florida touching 1 in 50 Floridians with a wide range of services, including:

* early childhood education

* refugee and immigration

* mental health and substance abuse

* juvenile justice

* child welfare

LSF is looking for a talented Support Specialist who wants to make an impact in the lives of others.

**Purpose & Impact**

The Support Specialist is responsible for coordination and assistance with relevant duties as needed. The position will coordinate and assist contracted service partners or organizations using the facility who serve Center members. The position will be knowledgeable in community resources to provide referrals or guidance to families with school age children and provide follow up as necessary.

Hiring at multiple locations for this position

**A Day in the Life of a Support Specialist**

* Coordinate and assist service partners or organizations using the facility who serve Center members

* Assist in development and implementation of family support programming

* Refer and link families to appropriate programs and community resources as needed

* Perform daily operating procedures

* Work to support Center and collaborative outcomes

* Orient new families to the Center services and environment

* Assist families with completion of applications to community services and/or programs

* Coordinate and facilitate Center-driven programming and events

* Document services, maintain records, complete reports, purchase supplies, input data into a data base system

* Provide families with referrals and follow-up

* Support partner agencies with program registration and follow-up

* Support the efforts of all CBFRC staff

* Ensure Center is a safe warm welcoming environment for all

* Follow all CBFRC Policies and Procedures

* Perform targeted outreach as needed

* Other duties as assigned

**Other:**

* Must demonstrate sensitivity to our service populations cultural and socioeconomic characteristics and needs.

* Understand the value and foundation of the Protective Factors framework

* Maintain cooperative working relationship with co-workers, supervisors, families, partners and the community

* Practice Family Support Principles

* Cross trained to perform daily operating procedures

* Participate in Center events and work to support contractual outcomes

* Obtain training in the Center data system: Attendance and Needs Tracking System and

* maintain member confidentiality

* Bilingual employees may be needed to review and/or translate (verbal or written

communications)

* Attend mandatory trainings and perform other duties as assigned.

**Physical Requirements:**

* Must have a high level of energy, positive attitude, adaptability to irregular hours.

* Work flexible hours to include some evenings and Saturdays

**Education:**

High School Diploma or equivalent required. Associate degree in Social Work or related field preferred.

**Experience:**

A minimum of two years experience in serving families.

**Skills:**

The Specialist will be knowledgeable in community resources to provide referrals or guidance to families with school age children, providing follow up as necessary. A proven ability to work cooperatively with a variety of people. Knowledge of office equipment. Must have telephone skills and excellent communication skills.

**Ability to Make an Impact in Multiple Areas**

LSF offers several programs, spanning across a wide range of populations in need. This gives our team members an opportunity to learn and potentially work in programs outside of their direct area. ***Either way, members of the LSF family will play a part in transforming the lives of those in need.***

**Community**

A career at LSF means working and learning alongside talented professionals in a dynamic and inclusive environment. The values of our organization OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY drives each one of us.

People working at Lutheran Services Florida treat each other like family. Whether you work on the front lines or work in an office, you share a common bond that is felt throughout the organization.

**Growth Opportunities**

Because of the variety of programs we offer throughout Florida, team members have the option to explore areas of interest in other programs or grow within their existing program/department.

**Amazing benefits package *including*****:**

* Medical, dental and vision

* Teledoc (24/7 access to doctors via phone and video)

* Employee Assistance Program (EAP)

* Long-term disability

* Employer paid life insurance (1X salary), AD&D

* Health and dependent care FSA

* 13 paid holidays + 1 floating holiday

* Generous PTO policy

* 403(b) Retirement plan with 3% discretionary employer match

* Tuition reimbursement

**Additional Voluntary Benefits**

* Short-term disability

* Group life insurance

* Accident, critical illness/Cancer and hospital policy

* Legal Shield coverage

***Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.***

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**