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Lead Product Manager, End User Computing Systems

3 months ago

Charlotte, United States Dimensional Fund Advisors, L.P. Full time
Notes to applicants:
  • Most roles at Dimensional will be part of our best-of-both hybrid working model. This includes working together in the office on Tuesdays, Wednesdays and Thursdays, and choosing to work in the office or remotely on Mondays and Fridays. This maximizes in person collaboration and interaction while simultaneously providing flexibility. This broad universal approach applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.
  • Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.
  • Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.
  • If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.
Job Description:
About Dimensional:
Dimensional was built around a set of ideas bigger than the firm itself. With a confidence in markets, deep connections to the academic community, and a focus on implementation, we go where the science leads, and continue to pursue new insights, both large and small, that can benefit our clients.

The Technology Department at Dimensional leverages the rapidly evolving state of the art to engineer the platforms that power the innovative, research-driven financial and technical products to improve our client's financial lives. As a Lead on the End User Computing Services team, you will assist in the development, design, configuration, security, and implementation of desktop operating systems, hardware standards, and core applications.

You may be a fit for this role if you:
  • Are open-minded, curious, and resourceful
  • Are passionate about and stay current with emerging technologies
  • Solve problems systematically and transparently
  • Share ideas, solicit/integrate feedback, design and solve collaboratively
  • Demonstrate automation and security mindsets
What you might work on:
As a Lead Product Manager, you will be instrumental in delivering key end-user services including productivity, collaboration, mobility, and security. You will collaborate with customers to develop requirements while partnering with cross-functional technology teams to deliver solutions. You will assist in tracking key client and departmental goals, lead projects, coordinate technical documentation for support teams, mentor junior team members, and assist with the product management lifecycle to include:
  • Developing and driving the product and services roadmap
  • Engaging with vendors
  • Managing product deployment efforts
  • Creating and managing product update schedules
  • Managing licensing
  • Assisting in procurement
  • Analyzing and recommending integrations to enhance operations
  • Translating customer's business requirements into technical/functional specification designs for implementation by engineers
  • Working closely with clients and technology management to assess business value and priority and integrating continuous service improvements
The successful candidate for this position will be tech savvy, analytical and detail oriented, with the ability to multi-task and problem solve across multiple requests. Additionally, they must be skilled in working with business clients, external parties, and across other technology groups (developers, network administrators, senior management, etc.) as needed while staying abreast of industry trends and emerging technologies.

Qualifications:
  • Bachelor's degree in Computer Science or related field or four years of experience in the end user computing space
  • Proficient in applying agile or other program management methodologies
  • Adept at building processes, managing products, and managing release schedules
  • Expertise working on large and deeply transformative projects
  • High level of comfort communicating effectively with customers and senior managers as well as working as part of a cross-functional project team
  • Demonstrated ability to quickly adapt to new technologies
  • Ability to self-manage and act with autonomy
  • Ability to provide mentorship and guidance to junior team members
  • Proven critical thinking and creative problem-solving skills
  • Can understand and translate technical requirements
Preferred Competencies:
  • Formal training/certification in agile and/or waterfall methodologies, Windows OS, Mac OS, or JAMF
  • Experience working in large, globally dispersed teams
  • Experience leading operating system deployment and management, and software distribution management tools (Microsoft SCCM, JAMF Pro, PowerShell)
  • Experience with productivity tool configuration management (Adobe, O365)
  • Experience with endpoint security products (Defender, Cortex)
  • Certifications for Microsoft365, Azure, MCSE, etc.
  • ITIL v3/v4 certification
  • Experience with video conference platforms (Zoom, WebEx, Teams)
  • Experience with asset management, RFP's, and procurement
  • Experience with VDI (Citrix, Microsoft, Azure, AWS)
  • Experience with AI tools (Microsoft Copilot)


Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.