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Service Center Coordinator

1 month ago

Universal City, United States eTeam Full time
Job Title: Service Center Coordinator
Location: Universal City, CA 91608
Duration: 04 Months
Job Description:

Responsibilities:
  • Operate the Facilities Ops & Eng service center responding to customer requests from phone, IWMS and email requests.
  • Triage work requests and assign crew(s) to work orders
  • Use the IWMS for Work Order creation, assignment, status and reporting information.
  • Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.
  • Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to client's customers and within the department.
  • Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.
  • Assists Customers with how to enter requests in the IWMS customer portal and mobile app
  • Review Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
  • Support Facilities Ops & Eng with work management reporting
  • Support the IWMS configuration for team members, creating views specifics to trades and work teams
  • Work with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.

Qualifications:
  • High school diploma or equivalent
  • Minimum 2 years clerical and/or business administration experience
  • Minimum 3 years facilities maintenance help desk experience
  • Excellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.
  • Experience and knowledge of enterprise business systems, and integrated workplace management systems.
  • Proficient in Microsoft Office (Outlook, Word, & Excel)