Customer Service Agent

7 days ago


Las Vegas, United States Hustle Notice Biz Full time
Customer Service Agent

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Las Vegas

Compensation: $17.45 - $24.00 / hour

Description

Job Description: Customer Service Assistant

Position Title: Customer Service Assistant
Reports To: Customer Service Manager
Location: Las Vegas, NV
Employment Type: Full-time

We are seeking a friendly, professional, and proactive Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for customers, ensuring a seamless experience by addressing inquiries, resolving issues, and providing outstanding service. This role requires excellent communication skills, attention to detail, and a passion for helping people.

Key Responsibilities

Customer Support:

  • Respond promptly to customer inquiries via phone, email, chat, or in person.
  • Address and resolve customer complaints, ensuring a high level of satisfaction.
Order and Account Management:
  • Assist customers with orders, returns, exchanges, and account updates.
  • Process payments and refunds accurately and efficiently.
Problem Solving:
  • Investigate and resolve customer issues in a timely manner.
  • Escalate complex problems to senior team members or managers as needed.
Administrative Support:
  • Maintain records of customer interactions and transactions in the company's CRM system.
  • Prepare reports and provide feedback on recurring issues to help improve services.
Skills, Knowledge and Expertise
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and multitasking abilities.
  • Proficiency in using CRM software, Microsoft Office Suite, or similar tools.
  • Ability to remain calm and professional under pressure.
Benefits
  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement


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