Customer Service Agent
7 days ago
Department: Hustle Notice Biz
Employment Type: Full Time
Location: Las Vegas
Compensation: $17.45 - $24.00 / hour
Description
Job Description: Customer Service Assistant
Position Title: Customer Service Assistant
Reports To: Customer Service Manager
Location: Las Vegas, NV
Employment Type: Full-time
We are seeking a friendly, professional, and proactive Customer Service Assistant to join our team. The ideal candidate will be the first point of contact for customers, ensuring a seamless experience by addressing inquiries, resolving issues, and providing outstanding service. This role requires excellent communication skills, attention to detail, and a passion for helping people.
Key Responsibilities
Customer Support:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Address and resolve customer complaints, ensuring a high level of satisfaction.
- Assist customers with orders, returns, exchanges, and account updates.
- Process payments and refunds accurately and efficiently.
- Investigate and resolve customer issues in a timely manner.
- Escalate complex problems to senior team members or managers as needed.
- Maintain records of customer interactions and transactions in the company's CRM system.
- Prepare reports and provide feedback on recurring issues to help improve services.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software, Microsoft Office Suite, or similar tools.
- Ability to remain calm and professional under pressure.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
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