Current jobs related to Guest Service Agent - Orlando - Sonesta International Hotels

  • Guest Services Agent

    4 months ago

    Orlando, United States Villatel Full time

    Job DescriptionJob DescriptionVillatel, a hospitality company, is in search of a Guest Services Agent. You will be an integral part of ensuring exceptional guest experiences across various resort properties. Your role will involve engaging with guests, collaborating with different departments including operations, maintenance, dispatch, and housekeeping, and...

  • Guest Service Agent

    1 month ago

    Orlando, United States Hilton Orlando Full time

    DescriptionThe Hilton Orlando, a vibrant resort hotel in the heart of Orlando’s International Drive and connected to the South side of the Orlando Orange County Convention Center by a covered walkway, is seeking a part-time Guest Service Agent to join their front office team! Ideal candidate will have open availability and flexibility, customer service...

  • Guest Service Agent

    1 month ago

    Orlando, United States Embassy Suites by Hilton Orlando Airport Full time

    DescriptionThe Embassy Suites by Hilton Orlando Airport is looking to welcome a Guest Service Agent to join the Front Office Team! Our hotel is two miles from Orlando International Airport, and walking distance from nearby offices, dining, and shopping venues. All guests enjoy free airport shuttle, free made-to-order breakfast buffet and daily drinks and...

  • Guest Service Agent

    1 month ago

    Orlando, United States Embassy Suites by Hilton Orlando International Drive Convention Center Full time

    DescriptionThe Embassy Suites by Hilton Orlando International Drive Convention Center is looking for their next Guest Service Agent!The ideal candidate has customer service experience, hotel experience is highly preferred, has a flexible schedule, and a passion for hospitality.Shift Pattern: Open availability - Will need flexibility to work AM, PM's and...

  • Guest Service Agent 3

    24 minutes ago

    Orlando, Florida, United States Loews Hotels Full time

    Job Title: Guest Service Agent 3We are seeking a highly skilled Guest Service Agent 3 to join our team at Loews Hotels at Universal Orlando. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Input...

  • Guest Service Agent

    2 months ago

    Orlando, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    2 months ago

    Orlando, United States Waldorf Astoria Orlando Full time

    DescriptionWaldorf Astoria Orlando is looking for a Guest Service Agentto join the Guest Services Team!Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. Classification: Full-Time Shift:...

  • Guest Service Agent

    2 months ago

    Orlando, United States TownePlace Suites Orlando Theme ParksLake Buena Vista Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent

    2 months ago

    Orlando, United States La Quinta Orlando - Airport North Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Representative

    2 days ago

    Orlando, Florida, United States La Quinta Orlando - Airport North Full time

    Job Title: Guest Services AgentLa Quinta Orlando - Airport North is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to all guests, ensuring...

  • Guest Services Agent

    2 months ago

    Orlando, United States Evermore Orlando Full time

    About Evermore Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water...

  • Guest Services Coordinator

    3 weeks ago

    Orlando, Florida, United States Howard Johnson I-Drive Full time

    Overview:We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is pivotal in delivering outstanding service to our guests, ensuring that their experience is seamless from check-in to check-out.Key Responsibilities:Facilitating guest arrivals and departures, including managing room...

  • Guest Services Coordinator

    3 weeks ago

    Orlando, Florida, United States Howard Johnson I-Drive Full time

    Position OverviewWe are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Agent at Howard Johnson I-Drive. This position is crucial in delivering outstanding service to our guests, ensuring a seamless experience during their stay.Key Responsibilities:Managing guest arrivals and departures, including check-ins and...

  • Guest Services Representative

    3 weeks ago

    Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our company is committed to fostering a supportive and inclusive work environment that champions diversity, growth, and well-being. Our dedication to a People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful relationships. We...

  • Guest Services Representative

    3 weeks ago

    Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive work atmosphere that champions diversity, personal growth, and overall wellbeing. Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on...

  • Guest Services Representative

    3 weeks ago

    Orlando, Florida, United States Pyramid Global Hospitality Full time

    Property Overview About Pyramid Global Hospitality Pyramid Global Hospitality prioritizes its people. We are committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and overall wellbeing. Our People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful...

  • Guest Services Representative

    3 weeks ago

    Orlando, Florida, United States Pyramid Global Hospitality Full time

    Property Overview About Pyramid Global Hospitality Pyramid Global Hospitality prioritizes its people. We are committed to fostering a supportive and inclusive workplace that promotes diversity, growth, and overall wellbeing. Our People First culture is evident in our employee development initiatives, benefits, and our focus on building meaningful...

  • Guest Services Representative

    3 weeks ago

    Orlando, Florida, United States Doubletree by Hilton Orlando Downtown Full time

    About Us:At Pyramid Global Hospitality, we prioritize our people. Our organization is committed to fostering a supportive and inclusive workplace that champions diversity, personal growth, and employee wellbeing. Our People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful...

  • Guest Services Security Agent

    3 weeks ago

    Orlando, Florida, United States Evermore Orlando Full time

    About Evermore Orlando Evermore Orlando Resort is a pioneering 1,100-acre destination adjacent to Walt Disney World, featuring upscale vacation rental homes, luxury accommodations, and a range of recreational amenities. Our resort includes a luxury hotel, championship golf courses, and a stunning beach complex designed for relaxation and entertainment. We...

  • Guest Services

    4 months ago

    Orlando, United States Drive Shack Inc. Full time

    Overview: ABOUT DRIVE SHACK Drive Shack is a game-changing innovator in the entertainment industry, offering a refreshing alternative to traditional day and nightlife scenes. At Drive Shack, we don't just provide a place to unwind; we offer a destination where you can be yourself, let loose and create unforgettable memories. We take pride in crafting...

Guest Service Agent

4 months ago

Orlando, United States Sonesta International Hotels Full time
Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:
  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver's license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.