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Case Manager

4 months ago

Rochester, United States Church World Service Full time

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose:

Provide orientation, ongoing core services and case management services to our clients in a timely, appropriate and effective manner ensuring their early employment and self-sufficiency. Proficiency in English and a refugee language is an asset.

Responsibilities:
  • Secures decent, safe, and sanitary housing and furnishes the apartment with food and donated furniture appropriately in preparation for arrival of new clients.
  • Meets new arrivals at airport, transports clients to new apartment.
  • Provides cultural and program orientation and information to newly arrived clients, including rights and responsibilities, federal and local services and immigrant services.
  • Provides on-going case management and services to clients according to the terms of the Cooperative Agreement.
  • Refers clients to the local Health Department for the initial Health screening.
  • Assists clients in obtaining Social Security cards and other necessary documentation.
  • Provides referrals to social service providers and government agencies in coordination with other staff.
  • Coordinate with other office staff for medical referrals, English classes and school registration, social service providers and government agencies.
  • Transports clients to various appointments to fulfill service requirements.
  • Ensures Comprehensive Resettlement and Employment Plan is created in consultation with staff.
  • Assists client with filing the AR-11 change of address form and provide counseling for adjustment of status.
  • Assists clients with the enrollment in core benefit services including TANF, WIC, SNAP, and health insurance programs.
  • Assists males between the ages of 18-24 to file for selective service.
  • Collaborates with employment staff to provide employment orientation, job counseling, job placement and training for job placement when needed.
  • Provides/arranges language interpretation as needed in the resettlement process.
  • Requests payments for direct client assistance & emergency assistance as needed.
  • Conducts home visits to clients as required, paying special attention to cases that include minors.
  • Coordinates Cultural Orientation class with other staff.
  • Documents all service delivery activities as case notes in the clients case file.
  • Writes 30-day reports for clients according to IRP, and RSS guidelines.
  • Maintains an orderly case file for each case and fulfills programmatic documentation requirements as agreed upon with the coordinator.
  • Assists the Associate Director of Programs and Office Director in preparation of required reports.
  • Performs other related duties as requested.
Qualifications:

Education: University degree in Human Services or a related field preferred.

Experience:

  • A minimum of one years previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology.
  • A background in case management or human service delivery is desirable.

Other Skills:

  • Must be computer literate, with proficiency in MS Office and internet applications.
  • Proficiency in English and a refugee language is required.


Special Requirements:
  • A valid drivers license is also required, along with the ability to move furniture and donations.
  • The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose.
  • Works evening/weekend hours on occasion as required, often on short notice.


Benefits :
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (18 Paid Days Off; 24 Days Off after 2 Years)
- 14 Official Holidays
- 12 Sick Days Off (Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits