Customer Service Representative/ Inside Sales Representative, Level 1

2 weeks ago


Houston, United States Daikin Full time

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Jersey Village, TX branch. The CSR sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization's policies, procedures, practices, products, and services.The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.Why work with us?> Benefits are effective on day one for all full-time direct hires.> Training programs are available to help guide team members and develop new skills.> Growth Opportunities - there are immense opportunities to grow your career.> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include:Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls. Provide excellent customer service vi-a face to face, phone calls and e-mails.Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered. Recommend alternate products based on cost, availability or specifications as needed. Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments. Generate new and repeat sales by providing product and technical information in a timely manner. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction. Provide accurate information regarding availability of in-stock items. Assist customers with warranties and returns. Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. Periodically reach out to customers to determine satisfaction with the organization, products, and services Maintain records and prepare reports on sales activities.Expand knowledge of HVAC products and keep current with latest trends within the industry Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible. Understand and follow work instructions, operating procedures, and company policies. Participate in additional projects/activities to support ongoing business needs.Nature and Scope:Works within well-defined instructionsUses established procedures and works under supervision to perform assigned tasks Work is closely supervisedKnowledge & Skills:Knowledge of HVAC equipment/products is preferred General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations Good phone etiquette and e-mail etiquette Ability to deal with high-volume customer traffic Effective verbal skills - must be able to explain fairly technical parts of information clearly Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders Effective organizational skills and time management skills including ability to prioritize and multi-task High level of attention to detail and accuracy Ability to establish positive working relationships with internal and external customers and employees Ability to use good judgment and strong work ethics and integrity on the job Ability to understand and follow procedures, work instructions, and company policiesExperience: 1 - 3 years of progressive sales experience Education:High School diploma or GED equivalent, some college preferredPhysical Requirements/Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodations.Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.



  • houston, United States Sandler Sales Coaching Houston & Austin TX- Silver Brick Sales Solutions Full time

    Role FocusThe Inside Sales Representative (ISR) is responsible for generating new business at both a named set of accounts and generating business at prospect accounts. The ISR conveys the value of the Industrial Scale or Measurement business to a diverse customer base. The ISR responds to all incoming inquiries and follows up with existing customer...


  • Houston, United States Sandler Sales Coaching Houston & Austin TX- Silver Brick Sales Solutions Full time

    Role FocusThe Inside Sales Representative (ISR) is responsible for generating new business at both a named set of accounts and generating business at prospect accounts. The ISR conveys the value of the Industrial Scale or Measurement business to a diverse customer base. The ISR responds to all incoming inquiries and follows up with existing customer...


  • houston, United States Service Wire Company Full time

    Reports to: Inside Sales ManagerLocation: Houston, TXService Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an Inside Sales Representative in Houston, TX. If you are looking to join a great organization and an opportunity to become a part of our growing team, this may be the job for you!Position SummaryThe...


  • Houston, United States Service Wire Company Full time

    Reports to: Inside Sales ManagerLocation: Houston, TXService Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an Inside Sales Representative in Houston, TX. If you are looking to join a great organization and an opportunity to become a part of our growing team, this may be the job for you!Position SummaryThe...


  • houston, United States Service Wire Company Full time

    Reports to: Inside Sales ManagerLocation: Houston, TXService Wire Company, a premier supplier of industrial and utility wire and cable, is currently seeking an Inside Sales Representative in Houston, TX. If you are looking to join a great organization and an opportunity to become a part of our growing team, this may be the job for you!Position SummaryThe...


  • Houston, United States Wholesale Electric Supply Co. of Houston Full time

    Job title | Inside Sales RepresentativeReports to | Branch ManagerClassification | Non-exemptSchedule | Monday – Friday, 8 AM – 5 PM / 40 hours a weekSummary/ObjectiveThe Inside Sales Representative position is responsible for developing and maintaining new and existing customer relationships to sell products and services for Wholesale Electric.Essential...


  • Houston, United States Wholesale Electric Supply Co. of Houston Full time

    Job title | Inside Sales RepresentativeReports to | Branch ManagerClassification | Non-exemptSchedule | Monday – Friday, 8 AM – 5 PM / 40 hours a weekSummary/Objective:The Inside Sales Representative position is responsible for developing and maintaining new and existing customer relationships to sell products and services for Wholesale...


  • Houston, Texas, United States Sharps Medical Waste Services Full time

    About the RoleWe are seeking an experienced Inside Sales Representative to join our team at Sharps Medical Waste Services. As a key member of our sales team, you will be responsible for driving revenue growth and building strong relationships with customers.


  • Houston, United States System One Full time

    Job Title: Bilingual Customer Service Representative/Inside Sales Support Location: North Houston (77060) Job Type: Direct Hire Salary: $30k-35k base salary, 35 hours/week About the Role: Growing Software client is looking for a self-motivated Customer Service Representative/Inside Sales Support professional to join our new, dynamic team in Houston. This...


  • Houston, United States System One Full time

    Job Title: Bilingual Customer Service Representative/Inside Sales Support Location: North Houston (77060) Job Type: Direct Hire Salary: $30k-35k base salary, 35 hours/week About the Role: Growing Software client is looking for a self-motivated Customer Service Representative/Inside Sales Support professional to join our new, dynamic team in Houston. This...


  • Houston, United States System One Holdings, LLC Full time

    Job Title: Bilingual Customer Service Representative/Inside Sales SupportLocation: North Houston (77060)Job Type: Direct HireSalary: $30k-35k base salary, 35 hours/weekAbout the Role: Growing Software client is looking for a self-motivated Customer Service Representative/Inside Sales Support professional to join our new, dynamic team in Houston. This role is...


  • houston, United States Strategic Value Publishing Full time

    ENTRY LEVEL POSITIONWe are located in Houston, TX.13231 Champion Forest Drive Suite 301 Houston, TX 77069The Job at a Glance: Our Inside Sales Representative sell advertising space to local, regional and national businesses of all sizes throughout the US. We provide a professional environment with competitive compensation and benefits package commensurate...


  • Houston, United States Strategic Value Publishing Full time

    ENTRY LEVEL POSITIONWe are located in Houston, TX.13231 Champion Forest Drive Suite 301 Houston, TX 77069The Job at a Glance: Our Inside Sales Representative sell advertising space to local, regional and national businesses of all sizes throughout the US. We provide a professional environment with competitive compensation and benefits package commensurate...


  • houston, United States Strategic Value Publishing Full time

    ENTRY LEVEL POSITIONWe are located in Houston, TX.13231 Champion Forest Drive Suite 301 Houston, TX 77069The Job at a Glance: Our Inside Sales Representative sell advertising space to local, regional and national businesses of all sizes throughout the US. We provide a professional environment with competitive compensation and benefits package commensurate...


  • Houston, United States System One Full time

    Job Title: Bilingual Customer Service Representative/Inside Sales Support Location: North Houston (77060) Job Type: Direct Hire Salary: $30k-35k base salary, 35 hours/week About the Role: Growing Software client is looking for a self-motivated Customer Service Representative/Inside Sales Support professional to join our new, dynamic team in Houston. This...


  • Houston, United States System One Holdings, LLC Full time

    Job Title: Bilingual Customer Service Representative/Inside Sales Support Location: North Houston (77060) Job Type: Direct Hire Salary: $30k-35k base salary, 35 hours/week About the Role: Growing Software client is looking for a self-motivated Customer Service Representative/Inside Sales Support professional to join our new, dynamic team in Houston. This...


  • Houston, United States Morgan Benjamin Search Group Full time

    We are currently looking for an Inside Sales Representative to join our clients team in Houston, Tx 77043. This is a temp-to-hire opportunity. Day time hours. Needs to be able to work from 5:30am until 7pm Monday through Friday.Pay: $20 - $22, depending on experience.Overview of Role:Inside Sales Professionals target specific customer segments and manage a...


  • Houston, TX, United States System One Full time

    Job Title: Bilingual Customer Service Representative/Inside Sales Support If you want to know about the requirements for this role, read on for all the relevant information. Location: North Houston (77060) Job Type: Direct Hire Salary: $30k-35k base salary, 35 hours/week About the Role: Growing Software client is looking for a self-motivated Customer...


  • Houston, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...


  • Houston, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...