Customer Service
1 month ago
Job Type
Full-time
Description
Position: Customer Service
Location: Clearwater, FL
Company: Gunstores.com
Position Overview:
Are you passionate about customer service and eager to make a significant impact in the firearms e-commerce industry? Gunstores.com, a growing platform dedicated to supporting firearm dealers, is seeking a dynamic and motivated individual to fill a Customer Service opportunity. This role is vital in ensuring our dealers are fully supported, engaged, and maximizing their potential on our platform.
Key Responsibilities:
•Dealer Engagement: Establish and maintain strong relationships with dealers, guiding them through the onboarding process, and ensuring their profiles are accurate and up to date.
•Salesmanship: Proactively reach out to dealers to educate them on the platform's features and benefits, and skillfully introduce our subscription service as a value-added offering that can enhance their business operations.
•Support & Communication: Serve as the primary point of contact for dealers, addressing questions, concerns, and new business inquiries via phone and email.
•Platform Utilization: Educate dealers on the features of Gunstores.com, helping them to optimize their use of the site to grow their businesses.
•Problem-Solving: Work closely with industry partners and internal teams to resolve any issues dealers or online customers encounter.
•CRM Management: Accurately enter and update customer information in our CRM system, ensuring a seamless customer experience.
•Follow-Up: Proactively follow up with dealers to ensure satisfaction and encourage further engagement with the platform.
Pay & Benefits:
•Salary: The starting salary for the position will be $19 p/hr
•Benefits: Comprehensive benefits package, including voluntary family medical, life insurance, dental, vision, supplemental life insurance, flexible spending accounts, pet insurance, and a 401(k) retirement plan with a generous match.
•Work Environment: Gunstores.com offers a business casual environment that values work-life balance and professional growth.
About Gunstores.com:
Gunstores.com is dedicated to supporting firearm dealers by providing a comprehensive e-commerce platform that simplifies and enhances their business operations. As we continue to grow, we are committed to offering innovative solutions and exceptional service to our dealers.
Application Process:
Interested candidates should submit their resume and cover letter to hr@gunstores.com. Gunstores.com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, or national origin.
Additional Information:
•Offers of employment are conditional upon passing pre-employment drug testing and a criminal background check
Requirements
Qualifications:
•Experience: 1-3 years of experience in account management, customer service, sales, or a related field. Experience in the firearms industry or e-commerce is a plus.
•Sales Skills: Strong salesmanship and persuasion skills, with a proven ability to introduce and sell services in a consultative manner.
•Technical Skills: Proficient in Microsoft Office applications and CRM systems.
•Communication: Excellent verbal and written communication skills, with the ability to build rapport and convey information effectively.
•Problem-Solving: Strong analytical and problem-solving abilities, with a focus on customer satisfaction.
•Attitude: A growth mindset, high energy level, and a team-oriented approach are essential.
•Flexibility: Ability to handle multiple tasks and priorities in a fast-paced environment.
Salary Description
Position starts at $19.00 p/hour
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