PT Customer Lead

1 week ago

Goldsboro, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 406002_external_USA-NC-Goldsboro
Address: USA-NC-Goldsboro-118 Five Points Rd
Store Code: Store 02530 Front End (7232911)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    2 weeks ago

    Goldsboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 405998_external_USA-NC-Goldsboro Address: USA-NC-Goldsboro-118 Five Points Rd Store Code: Store 02530 Front End (7232911) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Sales Lead

    6 months ago

    Goldsboro, United States Foot Locker Full time

    Overview You get it. It is all about the in-store Customer experience. It’s just as easy for you to connect with kids as it is with parents, and you enjoy sharing your enthusiasm for kids’ athletic sneakers and apparel. You adapt to different kinds of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading...

  • Customer Service Professional

    3 days ago

    Goldsboro, North Carolina, United States State Farm Insurance Full time

    About UsState Farm Insurance is a leading provider of insurance services, dedicated to helping our customers protect their assets and achieve their goals.Our MissionWe strive to deliver exceptional customer service, innovative solutions, and expert advice to our customers.The RoleThis is an exciting opportunity to join our team as a Customer Service...

  • Customer Service Ambassador

    3 days ago

    Goldsboro, North Carolina, United States Sheetz, Inc. Full time

    **Welcome to Sheetz, Inc.**We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador.As a Customer Service Ambassador, you will be responsible for delivering exceptional customer experiences in our stores. This includes greeting customers warmly, serving quality food and beverages made to their...

  • Lead Test Technician

    2 weeks ago

    Goldsboro, United States Prolec-GE Waukesha,Inc Full time

    Job DescriptionJob DescriptionAbout Company:What Does Prolec GE Waukesha Do?About the Role:We are seeking a highly skilled Lead Test Technician to join our team in Goldsboro, GOLDS. As a Lead Test Technician, you will be responsible for overseeing the testing process and ensuring that all products meet our high standards of quality. You will work closely...

  • FT Customer Service Leader

    3 months ago

    Goldsboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 396799_external_USA-NC-Goldsboro Address: USA-NC-Goldsboro-555 E New Hope Road Store Code: Store 02576 Front End (7234079) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Produce Sales Associate

    4 weeks ago

    Goldsboro, United States Food Lion Full time

    Food Lion - USA-NC-Goldsboro-219 Nc Hwy 111 South [Retail Associate / Team Member] As a Produce Associate @ Food Lion, you'll: Provide quality customer service within the Produce Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer service...

  • PT Sales Associate Cashier

    1 week ago

    Goldsboro, United States Food Lion Full time

    Food Lion - USA-NC-Goldsboro-219 Nc Hwy 111 South [Retail Associate / Team Member] As a Cashier @ Food Lion, you'll: Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards; Be friendly, courteous and cooperative with other store associates; Be responsible for assisting management in...

  • PT Sales Associate Cashier

    1 month ago

    Goldsboro, North Carolina, United States Food Lion Full time

    At Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our goal is to create a positive shopping experience for our customers through excellent customer service and efficient cash handling.Provide prompt, accurate, and friendly service to customers.Greet...

  • PT Center Store Associate

    1 week ago

    Goldsboro, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 405129_external_USA-NC-Goldsboro Address: USA-NC-Goldsboro-1809 East Ashe St Store Code: Store 02591 Grocery (7234432) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • PT Produce Sales Associate

    1 month ago

    Goldsboro, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Medical Care Professional

    3 weeks ago

    Goldsboro, North Carolina, United States UNC Health Care Full time

    **Company Overview**We are a leading healthcare organization dedicated to providing exceptional patient care. With over 40,000 diverse employees, we strive to create a welcoming environment for all.**Job Summary**We are seeking an experienced Registered Nurse I to join our team in the Oncology unit at UNC Health Care. As a key member of our team, you will...

  • PT Center Store Associate

    1 week ago

    Goldsboro, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Restaurant Manager High Volume

    5 days ago

    Goldsboro, North Carolina, United States Gecko Hospitality NC Full time

    Job OverviewWe are seeking an experienced Restaurant Manager to lead our high-volume restaurant team. This is a dynamic and fast-paced environment that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.The successful candidate will have previous experience in managing foodservice...

  • Restaurant Team Lead

    1 week ago

    Goldsboro, North Carolina, United States Gecko Hospitality Full time

    About Our RestaurantWe're a people-first company that takes pride in serving quality meals and providing outstanding service. We believe in enjoying what we do today while preparing for the future.Job OverviewThis role is responsible for driving sales, managing service steps, and ensuring guest satisfaction. You'll work with other managers to ensure...

  • Staff Physical Therapist

    1 week ago

    Goldsboro, United States UNC Health Care Full time

    Job Description Description ***$20,000.00 COMMITMENT INCENTIVE*** Job Summary The Physical Therapist evaluates and treats patients with neurological, medical or musculoskeletal disorders or conditions that impact activities of daily living, mobility and independence. Plans, organizes and directs patients in recommended activities that improve and manage...

  • Store Team Lead

    1 week ago

    Goldsboro, North Carolina, United States Rainbow Shops Full time

    Become a Part of Our Retail TeamAbout UsRainbow Shops offers a unique shopping experience with a wide range of products.Job DescriptionThis role involves being responsible for sales, stock control, and store operations. As a Sales Associate/Stock, you will contribute to the success of our stores by providing excellent customer service and maintaining high...

  • Staff Physical Therapist

    4 weeks ago

    Goldsboro, United States UNC Health Care Full time

    Job Description Description ***$20,000.00 - 3 YEAR COMMITMENT INCENTIVE*** Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Physical Therapist evaluates and treats patients with neurological, medical or musculoskeletal...

  • Travel Nurse

    3 weeks ago

    Goldsboro, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a Travel RN - Med/Surg 4th F 48's Shift: Nights / 7p-7a, 12x4, 48hrs per week, Will also consider 36hrs, EOW/EOH Length : 13 Weeks Requirements: NC License 2 Years Experience BLS, ACLS, NIH EPIC required OCN/Chemo Immunotherapy Cert preferred Other Details: Local travelers within...

  • Travel Nurse

    3 weeks ago

    Goldsboro, United States Epic Travel Staffing Full time

    Epic Travel Staffing is hiring a  Travel RN - Med/Surg 4th F 48's Shift : Nights / 7p-7a, 12x4, 48hrs per week, Will also consider 36hrs, EOW/EOH Length : 13 Weeks Requirements: NC License 2 Years Experience BLS, ACLS, NIH EPIC required OCN/Chemo Immunotherapy Cert preferred Other Details: Local travelers within 75 miles ...