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Service Operations Manager
4 months ago
Job ID: 74905
We Elevate... You
Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow's world?
Find out more about us here - Company Website or LinkedIn
As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.
Join us as a
Service Operations Manager
Your Skills
**This role can be based out of a Schindler office in Boston, MA; Hartford, CT; Philadelphia, PA; Baltimore, MD or Washington, DC
Schindler is hiring a Service Operations Manager to lead service fulfilment related activities within the territories and provide training, development, and leadership to the service employees in the district offices. The position will report to the Area Service Operations Manager and be based in the Northeast portion of the Area.
The Service Operations Manager will provide management of company's activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the General Managers in the Area to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span.
Responsibilities include:
- Working directly with territory leadership to ensure effective cost management across all districts with a strong focus on labor, material, and expense management to deliver profitability expectations.
- Takes an active leadership role in the overall safety culture of the area with regards to both employee and public safety by partnering closely with Area FQE/Safety leadership (Job Quality/Safety site activities, Safety Committee engagement).
- Mentor service supervisors and IUEC employees to ensure proper training and development of talent within the area.
- Develop and implement service management strategies within the area with strong emphasis on Fulfilment, Operational Excellence, efficiency improvement and route planning.
- Champion the connectivity efforts within the area by becoming an Ahead product expert and holding teams accountable for proactively connecting the portfolio.
- Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.
- Provide expert technical knowledge for any project that needs additional oversight or intervention.
Education:
- High school education required; Bachelor's degree preferred or relevant work experience
- 5+ years elevator industry experience with strong technical skills
- Strong leadership skills, self-motivated with strong time management and organizational skills
- Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage multiple projects and responsibilities.
- Ability to work with Microsoft based computer software
Our Commitment
•Fully vested 401k match (up to 7% of total compensation).
•Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
•3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
•Tuition Reimbursement - Eligible after 6 months of service.
•Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
•Partnership with Maven Milk to ship breast milk for employees traveling on Schindler business.
Will you join us and elevate tomorrow's World?
We look forward to receiving your complete online application.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
We Elevate>
