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Regional Customer Service Representative

4 months ago

Brownsville, United States PBI Bank Full time

**Regional Customer Service Representative (teller)**

**Department:** Retail Banking **Location:** Brownsville, KY

Limestone Bank provides commercial, equine, agricultural and personal banking solutions for individuals in urban and rural areas throughout Kentucky. With more than 110 years of building relationships across the Commonwealth, Limestone Bank strives to serve as the bedrock for our customers financial futures while investing in our communities to help them thrive.

Limestone Bank has been named one of the Best Places to Work in Kentucky 7 times, including 2021 We are committed to our employees and the communities in which we serve. Continual investment in our people is one of our top priorities. We believe that the people and culture of Limestone Bank, along with our products and services, are what contribute to the success of our bank.

A Regional Customer Service Representative provides superior and quality customer service to our clients. Provides customers efficient and accurate transaction processing. Promotes the Banks products and services. Provides customer referrals for new products and services on a daily basis. This position will move between our branches as needed. The coverage area will include: Edmonson, Barren, Hart, Warren, Butler & Green Counties. Mileage will be reimbursed on a monthly basis.

**EXPECTATIONS / ESSENTIAL FUNCTIONS**

* Provide superior customer service by exhibiting a friendly and professional demeanor at all times.

* Serves the Bank's customers by accurately processing the following transactions: Deposits; Withdrawals; Payments; Stop Payment Requests; Cash Advances; ordering Checks and Debit Cards; and issuing Cashier's Checks.

* Responsible for meeting or exceeding sales referral goals as outlined by Retail Operations or Branch Management.

Exceptional knowledge of the Banks products and services.

* Complete CTR Reports when necessary.

* Complete Suspicious Activity Notification forms when necessary.

* Perform Night Drop Verification and Processing.

* Process Customer Disputes.

* Perform vault and ATM duties and responsibilities when assigned by management.

* Comply with all department and Bank policies and procedures.

* Assist Customer Service Manager with audit of banking center operations as delegated by Retail Operations.

* Make a concentrated effort to solve customer problems.

* Stay informed of new or changes of policies and procedures.

* Maintain a cash drawer and balancing record as outlined in the over/short guidelines.

* Complete all training as required by Limestone Bank.

* Aid in opening and closing Branch when needed.

* Performs all other duties as assigned.

**REQUIREMENTS**

Sales or cash handling experience.

Must be able to work a flexible schedule. Must be available to work weekends. Work schedule may be adjusted from time to time to accommodate needed coverage due to vacations, holidays, staff shortages and illness.

Role Competencies:

* Adaptability: Adapts behavior to perform effectively under changing conditions

* Client Focus: Responds to client needs in a timely, professional, helpful, and courteous manner, regardless of client attitude.

* Cash Handling: Ability to keep an organized cash drawer and balance daily.

* Fraud Detection: Recognizes fraud indicators

* Problem Solving: Identifies standard problems and alternate solutions for said problem

* Product and Technical Knowledge: Demonstrates full understanding of products/services and matches those products/services to customer needs

Company Values:

* Honesty & Integrity: Commitment to honesty and integrity.

* Positivity: Commitment to have a positive and constructive attitude.

* Professionalism: Commitment to conduct oneself in a professional manner.

* Success: Commitment to success and to celebrate our successes.

* Team Player: Commitment to be a team player.

**BENEFITS**

We greatly value our employees because we know that the future of Limestone Bank rests in their hands. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement. Our competitive benefits package is designed to give you the power to choose the type and level of coverage that meets your needs. Limestone Bank is pleased to offer its full-time associates a range of benefits such as:

* Medical Coverage

* Dental Coverage

* Vision Coverage

* Life Insurance

* Supplemental Life Insurance

* Short-Term Disability

* Long-Term Disability

* Cancer Insurance

* Accident Insurance

* Critical Care Insurance

* Health Savings Accounts

* Flexible Spending Accounts

* 401K Plan

* Paid Time Off (PTO)

* Paid Holidays

* Paid Parental Leave

* Employee Assistance Programs

* Tuition Reimbursement

*This job description denotes essential functions of the job. Limestone Bank promotes an equal opportunity work place which includes reasonable accommodation of otherwise qualified applicants and employees.* *Requirements are subject to possible modification to reasonably accommodate individuals with disabilities.*

*Limestone Bank reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.*

**Limestone Bank is an Equal Opportunity/Affirmative Action Employer.**

Screening Requirements: Criminal Background Check, Credit Check

Thank you for your interest in joining our dedicated team