Current jobs related to Desktop Support Technician - Waco - NTT DATA

  • Desktop Technician

    2 months ago

    Waco, United States Indotronix International Corporation Full time

    Position -Desktop Technician Location: Waco Texas 76710 Duration: long term Pay rate $25/hr on w2 100% onsite role Experience requested: Windows 10/11 & Office 365 Software troubleshooting Remote assistance Attention to detail/self starting Description you will perform activities associated with installing, diagnosing, maintaining and servicing...

  • Desktop Support Analyst I

    3 weeks ago

    Waco, United States DYOPATH Full time

    Job DescriptionJob DescriptionDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and...

  • IT Support Specialist, KXXV

    3 weeks ago

    Waco, Texas, United States The E.W. Scripps Company Full time

    The E.W. Scripps Company is seeking an IT Support Specialist for KXXV. This role involves assisting in the setup and upkeep of employee technology and systems, including desktop computers, mobile devices, printers, and fax machines. The technician will be responsible for configuring, installing, maintaining, and upgrading both hardware and software...

  • Field Engineer 3

    1 week ago

    Waco, Texas, United States eTeam Full time

    About the Role:eTeam is seeking a highly skilled Field Engineer 3 to join our team. As a Field Engineer 3, you will be responsible for providing technical support and maintenance for computer-related products, including desktops, laptops, printers, network devices, and software.Key Responsibilities:Provide technical support and maintenance for desktops,...

  • Deskside Support Specialist

    2 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    About the RoleWe are seeking a highly skilled Deskside Support Specialist to join our team at Howmet Corporation. As a key member of our IT department, you will be responsible for providing technical assistance, troubleshooting, and maintenance for our end-user computing environment.Key ResponsibilitiesTechnical Support: Install, configure, and troubleshoot...

  • End User Support Specialist

    3 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    Position Overview:Howmet Corporation is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our computing environment. This role is essential for ensuring smooth operations both in office settings and on the manufacturing floor.Key Responsibilities:Install, configure, and troubleshoot desktop...

  • End User Support Specialist

    3 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    Position Overview:Howmet Corporation is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our user computing environment, encompassing both office and manufacturing settings. The ideal candidate will possess exceptional problem-solving abilities, effective communication skills, and a robust...

  • End User Support Specialist

    3 weeks ago

    Waco, Texas, United States Howmet Corporation Full time

    Position Overview:Howmet Fastening Systems is seeking a skilled End User Support Specialist to deliver technical support, troubleshooting, and maintenance for our user computing environment, both in office settings and on the manufacturing floor. The successful candidate will possess strong analytical skills, effective communication abilities, and a robust...

  • Assistant Customer Support Director

    1 month ago

    Waco, United States Axiscare Full time

    Job DescriptionJob DescriptionJob Description – Assistant Customer Support Director Reports ToDirector of Customer Support In-person positionSummary The Associate Customer Support Director works in tandem with the Director of Customer Support to ensure that our customers receive exceptional support and service. This role involves directly managing the...

  • Emergency IT Support Specialist

    3 weeks ago

    Waco, Texas, United States NerdsToGo Inc Full time

    NerdsToGo is a premier provider of IT services, dedicated to delivering a comprehensive range of solutions that address various technical challenges. Our mission is to serve as a dependable IT partner for the community, ensuring that we provide consistent and innovative IT support to our clients. Position Overview We are looking for a proficient and...

  • Emergency IT Support Specialist

    3 weeks ago

    Waco, Texas, United States NerdsToGo Inc Full time

    NerdsToGo is a premier provider of IT services, dedicated to delivering a comprehensive range of solutions that address various technical challenges. Our mission is to serve as a dependable IT partner for the community, ensuring efficient and innovative support for our clients. Position Overview We are looking for a proficient and knowledgeable Level 2...

  • Maintenance Support Technician II

    2 weeks ago

    Waco, United States Howmet Aerospace Full time

    Howmet Fastening Systems is looking for a Maintenance Support Technician II In our Maintenance department.  This position performs a variety of general maintenance and custodial duties related to maintenance and repair of equipment, facilities, grounds and buildings. Responsibilities: Perform general labor and maintenance activities such as moving...

  • Patient Care Technician

    1 month ago

    Waco, United States Heart of Texas Behavioral Health Network Full time $16 - $18

    Job DescriptionJob DescriptionPatient Care Technician at the Diversion Center works with the crisis team to maintain a therapeutic environment and ensure safety for clients at all times. This person constantly monitors individuals experiencing behavioral health crises, assuring that needs are met including nursing support, hygiene, meals, and attendance to...

  • Pharmacy Technician PRN

    5 days ago

    Waco, Texas, United States Oceans Healthcare Full time

    Pharmacy Technician PRN Job DescriptionOceans Behavioral Hospital Waco is seeking a skilled Pharmacy Technician PRN to join our team. As a Pharmacy Technician PRN, you will play a vital role in supporting our pharmacy operations and ensuring the highest level of patient care.Key Responsibilities:Prepare medications and supplies for dispensing, including...

  • HVAC Service Technician

    6 hours ago

    Waco, Texas, United States Tradesman Services Ltd Full time

    Job Title: HVAC Residential Service TechnicianWe are seeking a skilled and motivated HVAC Residential Service Technician to join our team at Tradesman Services Ltd.Job Summary:The successful candidate will be responsible for servicing, repairing, and installing heating and cooling systems in residential settings. This is a fantastic opportunity for a...

  • Store Maintenance Technician

    5 days ago

    Waco, Texas, United States The Fikes Companies Full time

    CEFCO Convenience Stores is seeking a skilled Store Maintenance Technician to join our team. As a Store Maintenance Technician, you will play a critical role in ensuring the cleanliness and maintenance of our stores. Your responsibilities will include cleaning and maintaining the interior and exterior of the store, performing daily checks on equipment, and...

  • Store Maintenance Technician

    6 days ago

    Waco, Texas, United States The Fikes Companies Full time

    CEFCO Convenience Stores is seeking a skilled Store Maintenance Technician to join our team. As a Store Maintenance Technician, you will play a critical role in ensuring the cleanliness and maintenance of our stores. Your responsibilities will include cleaning and maintaining the interior and exterior of the store, performing daily checks on equipment, and...

  • Store Maintenance Technician

    6 days ago

    Waco, Texas, United States The Fikes Companies Full time

    CEFCO Convenience Stores is seeking a skilled Store Maintenance Technician to join our team. As a Store Maintenance Technician, you will play a critical role in ensuring the cleanliness and maintenance of our stores. Your responsibilities will include cleaning and maintaining the interior and exterior of the store, performing daily checks on equipment, and...

  • Store Maintenance Technician

    5 days ago

    Waco, Texas, United States The Fikes Companies Full time

    CEFCO Convenience Stores is seeking a skilled Store Maintenance Technician to join our team. As a Store Maintenance Technician, you will play a critical role in ensuring the cleanliness and maintenance of our stores. Your responsibilities will include cleaning and maintaining the interior and exterior of the store, performing daily checks on equipment, and...

  • Store Maintenance Technician

    6 days ago

    Waco, Texas, United States The Fikes Companies Full time

    CEFCO Convenience Stores is seeking a skilled Store Maintenance Technician to join our team. As a Store Maintenance Technician, you will play a critical role in ensuring the cleanliness and maintenance of our stores. Your responsibilities will include cleaning and maintaining the interior and exterior of the store, performing daily checks on equipment, and...

Desktop Support Technician

3 months ago

Waco, United States NTT DATA Full time

Req ID:282997

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Waco, Texas (US-TX), United States (US).

***This will be a Client based position and requires reliable transportation to visit satellite offices in the Waco vicinity on occasion.

Role Responsibilities

  • Dedicated and specializedSenior Desktop Technicians able to resolve complex multi-OEM computing issues
  • Provide Level 1-3 support, including some server side and Active Directory maintenance, setting up video conferencing platforms with little to no notice and coordinating connectivity on mobile devices for Executive / VIP end users
  • Provide support to multiple End User Computing Devices (Laptops, Desktops, Printers, Mobile Devices, etc.)
  • Provide white glove support to the Client Administration -- not just resolving problems, but informing end users about ticket status, progress, and resolution
  • Comprehensive knowledge of Microsoft Products
  • OEM & Apple Certification a plus
  • Proficient in Apple IOS mobile device support
  • Ensures the technology offerings are kept up to date and rotated accordingly
  • Handles support calls for different technologies
  • Maintains onsite parts & whole unit exchanges (WUE) to increase compute time where available
  • Serves as a technology expert on current supported devices as well as future options
  • Serves as a subject matter expert for home and office solutions
  • Maintains professionalism and customer service to work with all levels of staff
  • Creates training documents and updates to be used by the customers based on questions raised
  • Tests and evaluates products and solutions which may enhance the client's efficiency and productivity
  • Daily VIP rounding and activity planning
  • Ticket management and problem resolution

Basic Qualifications:

  • 3+ years desktop/technical support experience

Highly Preferred Skills:

  • Experience in servicing/deploying computer equipment
  • Executive support experience preferred, alongside proven customer service background
  • Basic networking administration skills; L1 or L2 is a plus
  • ServiceNow ticketing system, but open to any
  • SCCM knowledge
  • Individual will be knowledgeable of Windows operating system environment
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved
  • Certification in various hardware platforms may optionally be required for servicing hardware issues
  • Individual must have the ability to receive calls during the normal business day and after hours
  • Physically be able to lift and move Enterprise and Client technology hardware in Client environment
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling executives, VIPs, frustrated customers, and conflict resolution
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Ability to respond to night and weekend onsite work as requested, and work overtime as requested
  • Ability to drive own car to other locations

#INDICS

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.