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Customer Support Center

4 months ago

Lima, United States PERRY proTECH Full time

Have you ever wanted to be an Employee Owner? We are looking for a motivated and results-driven individual to join our team as a Supplies Specialist

Who is PERRY proTECH?

PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout Ohio, Indiana, and Michigan. Since our founding in 1965, PERRY proTECH has evolved with customer needs and adapted as technology progressed. Our mission is to help our clients achieve a competitive advantage by maximizing the integration of technology with business needs. PERRY proTECH manages relationships with multiple technology manufacturers so we can source a range of options to help our customers find the best solutions. We are 100% Employee-Owned. Every employee thinks and acts like an owner because they are one. Our employee-owners are committed to solving our clients challenges with custom solutions that drive efficiency and cost-effectiveness. Join our team of talented employee-owners in transforming business operations with expertise and innovation

Why Work Here?

As an Employee Owned Stock Plan (ESOP) company, our employee-owners directly contribute to and benefit from our success, making it an ideal place to grow your career and build wealth.

As a Supplies Specialist for the Customer Support Center, you will play a key role in ensuring client satisfaction by serving as the first point of contact for customers who request supplies to continue their business operations and providing proactive fulfillment of supplies by utilizing ReadiShip software. In addition to handling customer service calls promptly and courteously, you will be responsible for entering orders, securing ETAs, and verifying that customer needs are met.

ESSENTIAL FUNCTIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Assist customers by phone and electronically, ensuring they are directed to the appropriate resources
Analyze client needs, recognize business opportunities, and influence sales volume growth
Process supply orders upon customer request
Process AutoShip supply orders
Track product as requested
Log all internal and external customer interactions
Recognize and escalate customer issues
Follow up with customers and users to complete the resolution of issues
Provide training to clients on products installed
Train on third-party remote management tools
Support sales and administrative staff as needed
Assist on special projects as assigned
Assist field staff as necessary
Serve as a backup for Customer Care Center service personnel by entering in-service calls and ensuring a fast response time
Follow standard Customer Support Center procedures
Communicate and interact with clients, service, sales, and administrative staff in a courteous and professional manner

GENERAL REQUIREMENTS:

Excellent customer service skills
Excellent time management skills
Ability to handle interruptions while completing daily tasks
Ability to handle difficult customer situations
Ability to be an active listener over the phone
Keen attention to detail and interest in problem-solving
Self-motivated, flexible, and take initiative
Excellent verbal and written communication skills
Prioritize customer service and client satisfaction

WORK ENVIRONMENT:

A Supplies Specialist works in the office and must be able to sit for an extended period of time.

QUALIFICATIONS:

Associate degree or equivalent with a demonstrated successful work history

Previous customer service or a call center experience is preferred