Patient Support Representative

3 weeks ago

Lancaster, United States Penn Medicine Lancaster General Health Full time
Summary

Job Description

Job Title: Patient Support Representative

Location: Lancaster, PA

1.0 FTE, full time, 40 hours per week - 7:30 A - 4 P - No holiday, weekends or on call. Primarily placing cardiac monitors in outpatient non invasive cardiology.

POSITION SUMMARY: Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Provides patient registration and system support for the enterprise-wide registration staff, primarily serving in the physician office setting.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Environment Management -
  • Completes cleaning tasks utilizing OSHA standards. Performs maintenance and/or inventory of equipment according to unit/department standards.
  • Practices standard precautions while handling contaminated items.
  • Maintains unit order and efficiency.
  • Maintains appearance of patient care areas and public areas.
  • Maintains safe work environment.
Supply Management/Clerical -
  • Orders and stocks supplies to meet the needs of the unit/department.
  • Demonstrates an awareness of cost containment practices.
  • Distributes supplies to appropriate areas according to unit/department standards.
  • Demonstrates computer skills necessary to perform unit/department specific responsibilities.
Patient Care/Safety -
  • Documents accurately and timely, according to unit/department standards.
  • Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).
  • Provides basic comfort, support and safety needs of patients.
  • Demonstrates positive interpersonal skills when dealing with patients, family members and staff.
  • Functions as a patient advocate by resolving patient/family concerns through appropriate actions.
  • Demonstrate proper responses to emergency situations.
Code of Conduct/Professionalism -
  • Identifies learning needs and seeks available resources and opportunities.
  • Completes assignments within designated shift.
  • Responds promptly to requests for assistance.
  • Respects patient rights and maintains strict confidentiality.
  • Communicates clearly, concisely and appropriately (verbal/written communications).
  • Assumes personal responsibility for attendance to maintain unit/department function.
  • Demonstrates concern and respect for others thoughts and feelings and handles conflicts in a positive manner.
Clinical Skills -
  • Maintains clinical skills necessary to perform duty/job.
  • Performs duty/job with appropriate level of independence.
  • Performs duty/job with accuracy and efficiency.
  • Accepts accountability, as an individual and as a team member for all services provided.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
  • Open customer account by recording information with 95% accuracy.
  • Maintain customer records by updating account information with current benefits/authorization.
  • Registers patients arriving with or without appointments for various procedures or treatments.
  • Verifies patient information upon arrival for scheduled appointments.
  • Maintains data entry requirements.
  • Other duties as assigned.
JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:
  • HS diploma or equivalent (GED).
  • Completion of the educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).
COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
  • The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.
NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
  • Demands on memory and for processing new information are minimal. The individual must have the ability to understand or carry out simple instructions.
PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
  • The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies, oxygen tank, AVI pump, PCA pumps, bed scale/floor scale, hoyer lift, suction bottles, feeding pump, anti-thrombic pumps, hypothermia blanket, stethoscope, scissors, flashlight.

Software: Microsoft Office Products, clinical information system

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:
  • Sit: Occasionally
  • Stand: Continuously
  • Walk: Continuously
  • Bend: Occasionally
  • Push: Occasionally
  • Pull: Frequently
  • Kneel/Squat: Occasionally
  • Reach: Frequently
  • Twist: Rarely
  • Balance: Rarely
  • Climb: Rarely
Lifting: Degree of physical exertion is:

Heavy, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Sensory Abilities specifically required:
  • Vision
  • Hearing
PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Position involves exposure to the following harmful elements:
  • Bio hazardous Waste
  • Blood borne Pathogens
  • Chemicals
  • Extreme Noise Levels
  • Extreme Temperatures
  • High Pressure Steam/Gas
  • Moving/Rotating Machinery
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.

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