Premium Service Rep

2 months ago

San Diego, United States Legends Full time
LEGENDS

Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises - offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay.

SAN DIEGO FC

San Diego Football Club (San Diego FC) is the newest member of the MLS family. As part of the unique Right to Dream model and the Sycuan Tribe's deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence.

We value community, diversity, and acting with purpose. We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand and re-define excellence by nurturing talent and creating opportunity anywhere - and specifically though soccer.

Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive. They do this through a holistic model of athletic development, where young people grow as human beings and great footballers.RTD's promise is set out in their Manifesto: a set of 9 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025.

We are therefore looking for people who:

  1. Are purpose driven
  2. Are willing to rock the boat
  3. Can lead courageously
  4. Respect fans as the soul of our game
  5. Challenge conventional thinking
  6. Are innovative and who drive change
  7. Work inclusively and collaboratively across cultures
  8. Embrace organizations with a family feel, preferring to work as part of a community
  9. Believe in the potential of youth, no matter where they are from


THE ROLE

The Premium Service Rep is responsible for managing a book of business consisting of premium SDFC clients. Key duties include renewing, servicing, and cross selling their book of business, as well and driving new sales. Additional responsibilities include coordinating and managing all premium client events.

ESSENTIAL FUNCTIONS

  • Build and maintain strong relationships with clients through strategic, well-executed touchpoints, resulting in high client retention year after year.
  • Execute both direct and indirect communications to ensure clients consistently receive value beyond their return on investment.
  • Identify new revenue opportunities through cross-selling, upselling, referrals, and self-prospecting strategies.
  • Create and implement comprehensive service plans for premium seating clients, ensuring top-tier guest services. This includes fulfilling contract obligations, offering ancillary value-added programs, and maintaining regular and timely communication for all sports and entertainment events.
  • Serve as the primary point of contact for managing client expectations and addressing service needs.
  • Collect and document relevant information and photos throughout the year for end-of-year client recaps.
  • Conduct regular walk-throughs of premium seating areas to ensure the product consistently meets quality standards.
  • Develop and manage promotions such as player visits, hospitality experiences, and exclusive events tailored to premium client requests.
  • Track and manage both hard and soft costs for each assigned account, providing a year-end cost analysis.
  • Oversee the execution of member benefits, including special in-game and non-game day requests, and other exclusive offerings.
  • Implement and fulfill individual game ticket requests as needed.
  • Ensure all client questions, requests, logistics, and complaints are resolved promptly and efficiently.
QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Bachelor's degree in business, Marketing, Communications, or a related field.
  • Minimum of three (3) years of progressively responsible experience in sales and customer service.
  • Strong integrity and commitment to ethical standards.
  • Proficiency in Ticketmaster and Salesforce.
  • Proven ability to build and maintain effective relationships with all departments and colleagues in a collaborative, team-oriented environment.
  • Excellent organizational skills with attention to detail and record-keeping.
  • Self-motivated and goal oriented.
  • Strong ability to deliver exceptional customer service.
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint. Experience with Archtics is a plus.
  • Flexibility to work days, nights, weekends, and holidays as needed.


COMPENSATION

Competitive hourly rate of $24.00 - $26.00 per hour plus bonus opportunities, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site San Diego, CA

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

#LI-AQ1#LI-Onsite #LI-AQ1

  • Premium Service Rep

    2 months ago

    San Diego, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.LEGENDS Founded in 2008, Legends' operating divisions worldwide include - Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions,...

  • Guest Services Rep Part

    2 months ago

    San Diego, United States Extended Stay Full time

    Extended Stay - 9880 Pacific Heights Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Guest Services Rep Full

    2 months ago

    San Diego, United States Extended Stay Full time

    Extended Stay - 7444 Mission Valley Rd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Patient Service Rep

    2 weeks ago

    San Diego, United States Cedars-Sinai Full time

    Job Description The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical...

  • Customer Service Rep

    2 months ago

    San Diego, United States Ultimate Staffing Full time

    Position: Over the Phone CSR RepHours: Mon - Friday 7:30am - 4pmDuration: Temporary to Permanent opportunityLocation: Rancho BernardoPay Rate: $22/hr A large company is growing their Customer Service department and looking for new team members! This team focuses on supporting current customers, offering support and ensuring using product features. To be...

  • Customer Service Rep

    1 month ago

    San Diego, United States Ultimate Staffing Full time

    Position: Over the Phone CSR Rep Hours: Mon - Friday 7:30am - 4pm Duration: Temporary to Permanent opportunity Location: Rancho Bernardo Pay Rate: $22/hr A large company is growing their Customer Service department and looking for new team members! This team focuses on supporting current customers, offering support and ensuring using product features. To be...

  • Customer Service Rep

    4 months ago

    San Antonio, United States Elmer's Home Services Heating & Air Conditioning Full time

    Are you ready to become the next customer service superstar at Elmer's Home Services? Located in the heart of Texas, we're seeking a full-time Customer Service Rep - CSR to join our vibrant office team. If you're passionate about delivering top-notch service and want to kickstart your career with a respected home services company, apply now and let your...

  • Bartender, Premium

    4 months ago

    San Diego, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Role Premium Bartenders are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner Company...

  • Structural Concrete Project Manager

    3 weeks ago

    San Diego, California, United States Premium West Concrete Full time

    At Premium West Concrete, we are seeking a highly experienced Structural Concrete Project Manager to oversee the execution of our concrete projects.Job SummaryWe are looking for a skilled and seasoned professional with extensive experience in structural concrete construction to manage all on-site aspects of our projects. As a Structural Concrete Project...

  • Retail Customer Service Rep

    3 weeks ago

    San Diego, United States Adecco Full time

    Job DescriptionJob DescriptionAdecco is hiring people with good customer service skills for our well-known retail clients in San Diego, CA!As a Retail Customer Service Representative, you will be the face of our brand, ensuring customers have a positive and seamless experience. Your role will involve assisting customers, resolving inquiries, and maintaining...

  • Guest Services Rep Full

    2 months ago

    San Jose, United States Extended Stay Full time

    Extended Stay - 1560 North First Street [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Guest Services Rep Part

    2 months ago

    San Ramon, United States Extended Stay Full time

    Extended Stay - 18000 San Ramon Valley Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Guest Services Rep Full

    2 months ago

    San Carlos, United States Extended Stay Full time

    Extended Stay - 3 Circle Star Way [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Guest Services Rep Part

    2 months ago

    San Rafael, United States Extended Stay Full time

    Extended Stay - 1775 Francisco Blvd East [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Guest Services Rep Part

    2 months ago

    San Antonio, United States Extended Stay Full time

    Extended Stay - 1015 Central Parkway South [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Medical Device Territory Manager

    1 month ago

    San Francisco, United States Rep-Lite Full time

    Territory Manager Company Overview We are a medical device manufacturer dedicated to improving patient care at the front lines of medicine, prior to specialty care, to enhance outcomes and reduce healthcare costs. We have developed a low-cost handheld imaging platform that uses light to see through tissue. Our first product on this platform empowers...

  • Customer Service Rep

    4 weeks ago

    San Diego, United States TEKsystems Full time

    Job DescriptionJob DescriptionA WELL ESTABLISHED PHARMACY BENEFITS MANAGEMENT COMPANY HERE IN THE SAN DIEGO AREA IS LOOKING TO BRING-ON A HANDFUL OF CUSTOMER SERVICE REPS TO JOIN THEIR TEAM FOR LONG-TERM CAREER OPPORTUNITIES HEADING INTO THEIR BUSY OPEN ENROLLMENT SEASON AND TO GROW WITH THEM LATER DOWN THE LINE!Please apply and a recruiter will reach out to...

  • Merchandising Team Lead

    5 days ago

    San Diego, California, United States Premium Brands Services, LLC Full time

    About Premium Brands Services, LLCWe are a leading fashion retailer committed to empowering women and driving business growth. Our mission is to provide exceptional customer experiences and deliver innovative products that inspire confidence and self-expression.

  • Director of Premium Services

    3 months ago

    San Jose, United States Crescens Inc. Full time

    Job title : Director of Premium Services - SAP Center Location: San Jose, CA Type : Fulltime Short Description: The Director of Premium Services, SAP Center, is responsible for planning and leading the entire premium & catering operation at the account. The Director of Premium Services will be responsible for the Premium & Catering teams, planning,...

  • Night Customer Service Rep

    4 months ago

    San Antonio, United States Mr Greens Produce Inc Full time

    Job DetailsJob Location San Antonio - San Antonio, TX Job Shift Graveyard DescriptionMr. Greens Produce is looking for highly motivated (Night Shift) Customer Service Reps!Apply Today! Must be Bilingual (English/Spanish) Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries 365-days a year,...