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Patient Care Coordinator

4 months ago

Lakeland, United States InnovaCare Health Full time

InnovaCare Management Services Company, LLC

We Are InnovaCare

InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn't just healthcare; it's about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.

As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

Our practices offer: Women's Health, Wellness, X-Ray/Ultrasound, Dental, Chiropractic, Urgent Care, Managed Care, and Workers Comp services

Join our team of passionate professionals and make a difference in the lives of our patients.

As a member of the InnovaCare Health network, Trinity Medical Group is committed to improving the health and wellbeing of our patients through comprehensive medical services and cutting-edge technologies. We offer a supportive and challenging work environment where you can grow and thrive.

Here are just a few of the reasons why you should join our team:

  • We are passionate about our mission. We believe that everyone deserves access to quality healthcare, and we are committed to making a difference in the lives of our patients.
  • We offer a supportive and challenging work environment. We believe that our employees are our greatest asset, and we are committed to providing them with the resources and support they need to succeed.
  • We offer competitive salaries and benefits. We believe that our employees should be rewarded for their hard work, and we offer a competitive salary and benefits package.
  • We offer opportunities for growth and development. We believe that our employees should have the opportunity to grow and develop their careers, and we offer a variety of training and development opportunities.
If you are passionate about making a difference in the lives of others, we encourage you to apply to join our team. We look forward to hearing from you

Job Summary

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Essential Job Functions

Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.

Manages the front desk workflow and communicates with the MA's.

Manages the providers schedule daily.

Maintains accurate registration by obtaining, recording, and updating personal and financial information.

Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.

Assists patient with intake processes including scanning required documents.

Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).

May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.

Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.

Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.

Manages medical records (maintains, files/scans, prepares for schedule).

Ensures all correspondence is scanned and/or filed in timely manner.

Processes requests for medical records release and maintains appropriate logs, etc.

Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills
  • High school diploma or GED equivalent.
  • Strong customer service focus.
  • Effective written and oral communication skills.
  • Teamwork orientation.
  • Organized and ability to manage competing priorities.
  • Knowledge of medical terminology.
  • Knowledge of ICD-10 and CPT coding.
  • Expert in computer literacy in electronic health record.
  • Ability to react calmly and effectively in emergency situations required.
  • Basic mathematical skills.
  • Safe work practices in a clinic setting.
  • Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
  • At least 2-3 years in a medical related customer service role.
  • Bilingual in English/Spanish preferred but not required.
Physical & Mental Requirements:
  • Required immunizations and vaccinations.
  • Ability to lift to 50 pounds.
  • Ability to push or pull heavy objects using up to 100 pounds of force.
  • Ability to stand or sit for extended periods of time.
  • Ability to use fine motor skills to operate equipment and/or machinery.
  • Ability to properly drive and operate a vehicle.
  • Ability to receive and comprehend instructions verbally and/or in writing.
  • Ability to use logical reasoning for simple and complex problem solving.
  • Occasionally requires exposure to communicable diseases or bodily fluids.
  • Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).