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Call Center Customer Service Representative

4 months ago

Belfast, United States Amtex Systems Full time

Job Details:

Role: Call Center Banker

Location: Belfast, ME 04915

Duration: Fulltime

1st and 2nd Shift

Responsibility:

Displays passion, commitment, and drive to deliver an experience that improves our clients financial lives

Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays

Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections

Is comfortable receiving ongoing performance feedback and coaching

Enjoys ongoing change and learning new technology/processes

One year of sales experience with cross-selling, upselling or referring products

Has an intermediate level of proficiency with computers

Is self-motivated with excellent organizational skills

Has strong decision-making and problem-solving skills

Nice-to-have skills?

Experience in the banking/financial industry

Experience working in a call center

Experience in telephone sales

Experience with multi-solution customer offerings and bundling services

Experience working as a Personal Banker managing high-client volume