Senior Manager, Customer Success

3 weeks ago

Omaha, United States Corcentric Full time

As a Senior Manager, Customer Success at Corcentric, you will join a collaborative team within an ambitious, entrepreneurial global organization You will be responsible for leading our Customer Success initiatives, driving customer satisfaction, and ensuring our clients receive maximum value from our Payments products and services. As a Senior Manager, you will oversee a dedicated team of customer success managers and will play a pivotal role in developing and cultivating strong relationships with our customers.

We are currently hiring out of our office hubs in Cherry Hill, NJ, Downers Grove, IL, McLean, VA, as well as the following remote team locations:

  • Omaha, Nebraska
  • Des Moines, Iowa
  • Cedar Rapids, Iowa
In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

Successful candidates have empathetic leadership skills, a proven track record of managing Customer Success operations, and passion for helping customers achieve their business objectives. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. Join us in making a significant impact on our customers' success and help us create exceptional experiences that drive our business forward.

As a Sr. Manager, Customer Success, you will:
  • Lead and manage a team of Customer Success Managers (CSMs) to ensure the highest level of customer satisfaction, including leading team meetings, delivering training, and assigning projects.
  • Conduct regular performance reviews and professional development sessions to elevate team skills and performance.
  • Develop and implement customer engagement strategies that align with business goals.
  • Monitor and analyze customer health metrics to proactively address any issues and enhance customer experience.
  • Foster strong relationships with key stakeholders and customers to understand their business needs and objectives.
  • Identify upselling and cross-selling opportunities to drive revenue growth through existing customer accounts.
  • Implement and optimize customer engagement strategies that foster long-term loyalty and retention.
  • Collaborate cross-functionally with sales, product, and marketing teams to enhance the overall customer journey.
  • Track and report on relevant metrics (client spend analysis, trends, past results, renewals and upsell forecasts) and Key Performance Indicators (customer satisfactions and net promoter scores).
  • Track and report on Key Performance Indicators (KPIs) and relevant metrics regarding customer satisfaction, renewals and upsell opportunities and provide results and recommendations to the VP of O2C Global Customer Success.
  • Determine the timing and content of touch points along the customer journey to drive optimal adoption, improve customer experiences
  • Lead continuous improvement initiatives of processes, procedures, tools, software enhancements, and communication channels that enable the team to produce positive results that enhance operational efficiencies and customer experiences.
Requirements

You'll need to have:
  • A Bachelor's degree in business or a relevant field (MBA preferred)
  • 7+ years of Customer Success experience in the SaaS space
  • 3+ years of leadership experience, including directly managing a Customer Success team
  • Strong Payments domain knowledge and relevant industry experience (Fintech, Banking, Payments, etc.)
  • Exceptional collaboration and interpersonal skills, with the ability to foster a team culture of engagement and achievement
  • Demonstrated ability to build relationships and influence stakeholders at all levels.
  • Strong problem-solving skills, with the ability to think both strategically and tactically to negotiate and influence for positive outcomes.
  • Strong discernment, with the ability to effectively evaluate potential short- and long-term impacts, and make informed, sound decisions in support of department goals and initiatives.
  • Proficient MS Office experience, including MS Excel for effective reporting and data visualization and MS PowerPoint for creating and delivering quality presentations.
  • Familiarity with CRM software and customer success tools.
  • Ability to travel approximately 15% for client meetings and team-building
(We want to make sure you're set up to succeed, and we view these as the critical skills you'll need to achieve great things at Corcentric)

Benefits

At Corcentric, we know that the hard work of our employees is what drives the success of our organization. We care about who you are and what you value, both inside and outside of work.

Within our organization, you will have the opportunity to work with smart, collaborative team members and approachable leaders. Our down-to-earth, solutions-oriented culture means you'll have the opportunity to get hands-on with interesting work projects and be able to draw a short line from your contributions to business impacts. We prioritize professional development and encourage cross-functional promotional opportunities to enable you to reach your career goals. We have been in business for over 25 years and are thrilled to be actively growing and scaling our teams accordingly - it's an exciting environment and a great time to join.

We also recognize the importance of work-life balance and want to support your efforts to take care of your health and well-being and the health and well-being of those who depend upon you. In support of this, we are proud to offer a comprehensive benefits package to our full-time team members, including:
  • Generous annual paid time off program that increases with tenure
  • Nine paid holidays plus an annual personal holiday to recognize or celebrate an occasion that is important to you
  • An annual paid day off to volunteer for causes that are near and dear to you
  • Paid maternity, paternal/secondary caregiver, and adoptive parent leave
  • Company-paid life and disability insurance
  • 401k program with a company match
  • Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
  • Dental plan - including orthodontia coverage
  • Vision plan - including discount for LASIK surgery
  • All medical, dental, and vision insurance plans are available from the first of the month following your start date - no extended waiting period to be eligible
  • A no-cost Employee Assistance Program - 24/7 access to confidential counseling services and a wide range of additional support and professional services


Our roles require routine use of standard office equipment, such as computers, keyboards, printers, phones, and filing cabinets. You may need to type, reach, and lift office materials of a reasonable weight. Travel may also be required based on job responsibilities and business needs.

Corcentric does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

  • Senior Account Manager

    1 month ago

    Omaha, United States Omaha Public Power Full time

    The Senior Account Manager is accountable for the development of segment customer strategy, satisfaction, advocacy, and relationship management plans and activities with an assigned group of OPPD's largest Commercial and Industrial accounts throughou Account Manager, Manager, Customer Service, Senior, Business, Energy, Business Services

  • Senior Account Manager

    1 month ago

    Omaha, United States Omaha Public Power Full time

    The Senior Account Manager is accountable for the development of segment customer strategy, satisfaction, advocacy, and relationship management plans and activities with an assigned group of OPPD's largest Commercial and Industrial accounts throughou Account Manager, Manager, Customer Service, Senior, Business, Energy, Business Services

  • Med Tech

    4 weeks ago

    Omaha, Nebraska, United States Sagora Senior Living Full time

    We are seeking a compassionate and dependable Med Tech to join our team at Sagora Senior Living. This individual will administer and dispense medication, provide personal care, and assist residents in maintaining their dignity and independence.The ideal candidate will have six months of experience passing meds in a retirement community setting and hold a...

  • Customer Success Associate

    3 days ago

    Omaha, Nebraska, United States Genesis Global Specialist, Inc. Full time

    About Genesis GlobalGenesis Global delivers cutting-edge client experiences through innovative products and solutions. We empower businesses to build, operate, and grow their brand by providing top-notch services.Job OverviewWe're seeking a driven individual to join our Client Support Team as a Career-Advancing Sales and Support Specialist. This role plays a...

  • Senior Account Manager

    1 month ago

    Omaha, United States Omaha Public Power Full time

    The Senior Account Manager is accountable for the development of segment customer strategy, satisfaction, advocacy, and relationship management plans and activities with an assigned group of OPPD's largest Commercial and Industrial accounts throughout the OPPD service territory. This requires understanding of individual customers as well as customer industry...

  • Senior Retail Operations Manager

    2 weeks ago

    Omaha, Nebraska, United States Hollywood Candy SOB Full time

    About the RoleWe are seeking a seasoned and experienced Senior Retail Operations Manager to lead our store operations at Hollywood Candy SOB. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a proven track record of success in retail management.

  • Senior Fitness Operations Manager

    6 days ago

    Omaha, Nebraska, United States Crunch - Omaha Full time

    Company Overview:Crunch Fitness is a leading fitness company that believes in making serious exercise fun by fusing fitness and entertainment. Our philosophy of No Judgments creates a welcoming environment for individuals from diverse backgrounds to reach their fitness goals.About the Role:We are seeking an experienced Senior Fitness Operations Manager to...

  • Senior Sales Executive

    4 weeks ago

    Omaha, Nebraska, United States ECI Software Solutions Full time

    At ECI Software Solutions, we are looking for a skilled Senior Sales Executive to join our team. The ideal candidate will have a proven track record of success in sales, with a strong understanding of ERP software solutions. Key Responsibilities:* Conduct demonstrations and sales calls with new prospects to educate them on the benefits of our ERP software...

  • Employee Benefits Senior Account Manager

    1 week ago

    Omaha, United States USI Insurance Services, Inc. Full time

    Manages complex Employee Benefit insurance accounts and services as their day-to-day contact. Responsibilities: Manage a complex book of business with various funding methods and increased levels of customization. - Provide proactive, personalized su Account Manager, Benefits, Senior, Manager, Employee, Insurance, Technology

  • Customer Care Manager

    4 weeks ago

    Omaha, United States Lineage Logistics Full time

    Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers. KEY DUTIES AND RESPONSIBILITIES * Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency, and effectiveness * Resolve day-to-day...

  • Dining Room Team Member

    3 days ago

    Omaha, Nebraska, United States Sonida Senior Living Inc. Full time

    We are seeking a qualified individual to serve our residents their meals, clean and sanitize the dining room, and provide exceptional customer service. This is a great opportunity for someone who enjoys working in a fast-paced environment and interacting with seniors.About Sonida Senior Living Inc.Sonida Senior Living Inc. is a reputable organization...

  • International Senior Manager, Complex Accounts

    1 day ago

    Omaha, United States Charles Schwab Full time

    Position Type: RegularYour opportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.The International Senior Manager, Complex Accounts works with complex, high risk relationships as defined by our...

  • Executive Chef for Senior Living Community

    3 weeks ago

    Omaha, Nebraska, United States Sagora Senior Living Inc. Full time

    About the RoleWe are seeking an experienced Executive Chef to join our team at Bailey Pointe at Miracle Hills, a senior living community in Omaha, Nebraska. This is a full-time opportunity with a competitive salary of $60,000 - $70,000 per year, depending on experience.As an Executive Chef, you will be responsible for preparing high-quality meals that meet...

  • Senior Canvass Manager

    7 days ago

    Omaha, Nebraska, United States Kingston Strategy Full time

    Community Engagement Lead OpportunityWe are seeking a seasoned Senior Canvass Manager to spearhead our grassroots voter engagement and outreach efforts in Omaha, NE.This is a temporary, contract position with a salary of $5,000/month.About the RoleThe successful candidate will oversee a team of regional leads and canvassers to drive voter mobilization...

  • Senior Land Surveying Manager

    7 days ago

    Omaha, Nebraska, United States Lamp Rynearson Full time

    Lamp Rynearson, a renowned engineering, land planning, and land surveying firm, is seeking a qualified Senior Land Surveying Manager for our Omaha office. This exciting opportunity offers a challenging role that requires the collection, processing, and analysis of field data, as well as maintaining communication with internal and external...

  • Senior Manager of Product

    5 days ago

    Omaha, United States Client Growth Resources Full time

    The Sr. Manager of Product is a leadership role focused on leveraging deep industry expertise, market vision, and customer understanding. The Sr. Manager Product successfully leads a portfolio of products and creates business value under their product lines that directly influences and aligns to targeted organizational outcomes. The Sr. Manager Product owns...

  • Caregiver Role

    6 days ago

    Omaha, Nebraska, United States Cedarhurst Senior Living Full time

    Cedarhurst Senior Living is a regional healthcare provider committed to delivering exceptional care and services to older adults. We seek a skilled and compassionate individual to join our team as a Certified Nursing Assistant (CNA) at our Cedarhurst of La Vista community.This role offers the opportunity to make a meaningful difference in the lives of our...

  • Senior Cleaning Operations Manager

    1 week ago

    Omaha, Nebraska, United States ABM Industries Full time

    About the Role:We are seeking a highly motivated and experienced Senior Cleaning Operations Manager to join our team at ABM Industries. As a key member of our operations team, you will be responsible for providing leadership and direction to a team of cleaners.Key Responsibilities:Provide leadership and direction to team membersRelay communication between...

  • Service Sales Manager

    3 weeks ago

    Omaha, United States Atlas Copco Compressors LLC -North America Customer Center Full time

    Service Sales ManagerFunctional area: SalesCountry: United StatesCity: Ohama, NECompany name: Atlas Copco Compressors LLCDate of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest...

  • Senior Bridge Construction Manager

    3 days ago

    Omaha, Nebraska, United States Harrison Consulting Solutions Full time

    OverviewHarrison Consulting Solutions, a leading multi-state design firm, is seeking an experienced Senior Bridge Construction Manager to join their team in Omaha, Nebraska.