Customer Service Support Entry Level

2 weeks ago

Tampa, United States Spectraforce Technologies Full time
Title- Customer Service Support Entry Level
Location- Treasure Island/Pinellas County region, FL
Duration- 2+ months
Shift - Monday- Friday (8am-5pm)

Purpose
This is advanced, responsible, customer service work. The employee is responsible for providing assistance and information to the public. Knowledge in the areas of building plans review, permit issuance and planning zoning is desired but not required. Work may vary in complexity and responsibility.

The information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. This position is subject to a background check.
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Essential Duties and Responsibilities
  • Enters information from permit applications into permitting system to determine types of reviews necessary for the projects and to determine when projects are scheduled for review, status of projects, number of dates for review, cost of review, permit number and issue date.
  • Files plans for residential and commercial projects and enters appropriate data.
  • Receives permit applications from customers, review and enters relevant data and forwards to plans reviewers.
  • Verifies permits issued and compares with permit application.
  • Verifies contractors' business license and insurance coverage.
  • Answers all technical questions regarding requirements for submitting applications for all types of permits.
  • Responsible for review and processing of all submittals for building permits, limited partitions, site plans, concurrency applications and environmental management permits and apply permit policies, rules and regulations, codes, ordinances, and statutes.
  • Assists builders, contractors, and property owners in making applications for various permits and advises applicants of requirements.
  • Answers questions pertaining to the progress of permits and advises applicants of data and submittals needed at locations to have requirements checked. Receives applications/plans and reviews items for completeness.
  • Assures that permit applicants have obtained all pre-approvals, i.e., Land Use Compliance Certification, Solid Waste, City Utilities, Environmental and Concurrency.
  • Reviews permit application forms for completeness and assures that submittals are attached.
  • Coordinates or oversees completion of applications for roofing, mobile home set-ups, pool permits, and environmental permits.
  • Determines and calculates various permit fees. Calculates and collects plan review fees.
  • Processes all applications/plans and re-submittals that are received by mail.
  • Performs related work as required.

Other Important Duties _ Serves in the absence of related lower or higher-level positions.
  • May assist lower-level positions in processing permit applications pertaining to plumbing, mechanical, electrical and gas construction. Log in plans and permit information.
  • Makes recommendations to the administrative supervisor related to customer and staff training, develops strategies to implement changes taking into consideration the impact of the customer and the Permitting team.

Education, Experience, Licensing
Requires any combination of education and experience equivalent to graduation from High School and two years of customer service experience.

Knowledge, Skills and Abilities
  • Ability to deal with the public in a prompt, professional, and courteous manner.
  • Ability to perform basic mathematical skills in determining square footage, linear feet, etc.
  • Ability to learn associated computer systems applicable to permitting, such as GIS, EnerGov, etc.
Position is offered by a no fee agency.

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